LaRive Spa - Massage Therapist

100 N Hayford Rd, Airway Heights, WA 99001, USA

The Spa’s Massage Therapist primary responsibility is to deliver excellence in quality Spa services to guests/visitors in a timely, courteous and efficient manner. Escort clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit. Assist in providing information to any inquiries and help coordinate all guest requests for services.

• Ensures compliance with the Kalispel Tribe of Indians
  - Internal Controls, and Northern Quest Policies and Procedures Ability to give a timely Spa Service providing a true relaxation and beneficial experience to each guest.
• Knowledge and ability to perform massage service following proper draping procedures and treatment protocols.
• Ability to focus attention on guests needs, remain calm and courteous.
• Ability to remain quiet during treatment
• Ability to promote positive relations with all individuals who approach the spa.
• Ability to maintain confidentiality of all guest’s information
• Ability to perform job functions with minimal supervision.
• Ability to perform a maximum of six treatments per shift.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to educate guests on the benefits of their treatment and how to continue the spa experience upon their departure; recommend and sell Spa products to guests.
• Ability to perform a minimum of four- and half-hour treatments per shift.
• Ability to access data in computer.
• Set up workstation with necessary supplies. Maintain cleanliness throughout shift.
• Accommodate all guest requests expediently and courteously. Follow up to ensure completion of request.
• Handle guest complaints and ensure guest satisfaction.
• Start and end treatments on time
• Inquire about any contraindications before beginning service
• Dispose of any dirty linens to the proper area
• Maintain cleanliness of Spa
• Perform any task deemed necessary by management
• Complete requisitions for additional supplies/materials and submit them to Spa Management.
• Attend all required meeting and training sessions.
• Responsible for maintaining a consistent, regular good attendance record.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

This job has no supervisory responsibilities.

• One to three years previous experience in a Spa, Private Practice, Doctor’s Office, and Chiropractor’s Office or any combination.

• Knowledge of all massage/body treatments offered.
• Ability to pleasantly communicate with proper grammar.
• Ability to provide legible communication
• Basic knowledge of computers.

• High school diploma or general education degree (GED)
• 500 hours minimum from a recognized school of massage.

• Regular attendance is essential to the successful performance of this position.
• Due to the cyclical nature of the spa industry, this position requires to working schedules to reflect business needs and demands.
• Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.
• Maintain complete knowledge of:
• All Spa and Salon Services
• All Spa and Retail Products
• Ability to obtain and maintain a Tribal Work Permit.
• Certified in Basic First Aid and CPR
• Certifications of various massage modalities
• Mandatory Alcohol Server Training (MAST) certification.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move…