Clinic Operations Manager

Job Details

Location:

Chewelah Medical - Chewelah, WA 99109

Position Type:
Full Time

Salary Range: $28.75 - $35.10 Hourly

Job Shift: Day

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non‑profit primary care provider.

We treat all patients with the respect they deserve while providing high‑quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest!

We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators.

Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training.

We provide all of our staff with paid, on‑the‑job training to ensure you are confident and successful in your position.

Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training with a goal to retain rural youth. For providers, this means you will be surrounded by a well‑trained support team so you can focus on treating your patients.

• Three weeks of paid time off plus nine paid holidays
• Medical and Vision insurance for you and your family is 100% paid for by NEW Health
• Health Savings Account and Flexible Spending Account options
• Free Life Flight membership for your family
• 401(k) plan with matching contribution up to 4%
• Continuing Professional Education, license, and tuition reimbursement opportunities

The above list is not inclusive of all full‑time employee benefits and is dependent upon eligibility criteria.

• Oversee daily clinic operations to ensure efficient workflows, effective patient flow, and coordinated delivery of services.
• Supports achievement for site‑level performance across access, utilization, quality, patient experience, and financial measures.
• Monitors performance data and implements workflow and process improvements to achieve operational and organizational goals.
• Manages staffing, scheduling, and coverage for front office, clinical support, and other non‑provider functions.
• Provides supervision, coaching, and performance management to clinic staff, including hiring, onboarding, and ongoing development.
• Promotes employee engagement, accountability, and a positive workplace culture to support retention and team performance.
• Monitors site‑level resource utilization, supplies, and purchasing within established budget parameters and escalates concerns as appropriate.
• Ensures compliance with organizational policies, regulatory requirements, and safety standards within the clinic environment.
• Collaborate with the Senior Regional Operations Manager, clinical leaders, and support departments to implement initiatives and resolve operational issues.
• Recognizes operational risks, service issues, and barriers to performance and helps facilitate timely escalation and resolution.

• Makes decisions regarding daily staffing assignments, scheduling, and workflow adjustments to maintain clinic efficiency.
• Addresses operational issues impacting patient flow, staff performance, and service delivery.
• Escalates significant performance, compliance, or patient safety concerns to the Senior Regional Operations Manager.

Education/

Experience:

A bachelor’s degree in healthcare administration, business administration, public health, or a related field is preferred. A combination of relevant education and progressive experience may be considered. A minimum of two to five years of experience in healthcare operations, ambulatory clinic management, or community health center leadership is preferred, including supervisory experience and demonstrated knowledge of workflow management, budgeting, staff development, patient access, and regulatory compliance.

Experience in a Federally Qualified Health Center or other safety‑net healthcare setting, including familiarity with HRSA expectations, quality improvement, and serving…