Patient Access Specialist Day Shift FTE

Overview

Summit Pacific Medical Center is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven‑day‑a‑week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.”

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

$21.95 - $30.63

The Patient Access Specialist I is responsible for providing excellent quality and compassionate customer service. The role ensures patients are accurately scheduled and registered for clinic and hospital services, and supports them throughout the entire patient care experience, including financial liability.

• Schedule and register patients into applicable software systems while ensuring data integrity and accuracy.
• Verify acquisition of referrals and pre‑authorizations for applicable services.
• Conduct registration interview with patient prior to initial visit.
• Perform point‑of‑service collections for patient financial responsibility, including co‑payments, co‑insurances and statement balances.
• Generate payment receipts and manage daily cash drawer.
• Operate a multi‑line telephone system to receive, route and respond to incoming calls in a timely, professional manner.
• Relay necessary information to relevant staff members.
• Respond to patient inquiries and requests, completing timely and accurate patient intake while ensuring the patient’s comfort, dignity, safety, and confidentiality.
• Complete daily work queue assignments and general administrative tasks, including processing incoming, outgoing, and inter‑office mail.
• Research and analyze alternatives for improving workflows.
• Perform special projects and other related duties as assigned.

Day Shift, Monday - Friday, Full time (1.0 FTE)

• Adapt to changes in the work environment by asking clarifying questions and providing constructive input.
• Build and maintain effective working relationships with supervisors and co‑workers.
• Create positive experiences for patients, customers, and co‑workers by consistently meeting SPMC standards.
• Demonstrate ongoing learning and development through participation in skills training and competency development.
• Exhibit effective work skills by performing job duties in accordance with SPMC expectations for quality, accuracy, quantity, and timeliness.
• Re‑prioritize and shift focus as needed to deliver expected results.
• Facilitate teamwork by actively engaging in team activities and welcoming new members.
• Foster an environment of trust by treating others with courtesy and respect and avoiding gossip.
• Support SP mission, vision, and values by developing awareness of departmental contributions to organizational strategy.
• Participate in department strategies and tactics.

All employees are expected to adhere to Summit Pacific behavior and patient experience standards, comply with policies, procedures, and regulatory guidelines, and act in an ethical, professional, respectful, and collaborative manner.

This position is part of the Service Union Contract.

• High School Diploma or equivalent required;
  Associate’s Degree preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of healthcare revenue cycle preferred.

Basic Life Support (BLS) certification encouraged.

• Thriving in a fast‑paced setting while delivering timely and exceptional customer service.
• Proficiency with insurance verification processes via multiple online and telephone registry systems.
• Strong computer and technology skills, including Microsoft Office, email, scanning, multi‑line telephones, credit card and fax machines.
• Strong problem‑solving, organization, and prioritization skills.
• Maintaining calm, professionalism, and focus during emergencies or high‑volume periods.
• Flexibility and adaptability to changing workloads or task assignments.
• Profe…