Patient Registration Representative - Bilingual

Hourly:
Omak, WA, US

Salary Range: $18.58 to $19.70 hourly

Bilingual required (English/Spanish)

Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter.

• Register patients and schedule patient visits
  • Provide appointments to patients using scheduling guidelines
  • Make pre-appointment calls
  • Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit
• Collect and post payments on patient accounts into EPM
  • Reconcile and close daily batch at end of business day
• Perform administrative duties
  • Answer phone calls and handle incoming and outgoing faxes
  • Obtain release of information requests
  • Assist patients with information requests
• Ensure attendance and hours worked are accurately recorded in computerized timekeeping system
  • Properly manage PTO hours
  • Maintain regular, predictable attendance and work hours as scheduled, which may include evenings or weekends

Basic organizational skills and ability to work independently or as part of a team.

Ability to respond to workflow or ongoing direction by supervisors.

Ability to make decisions and select appropriate alternatives in situational contexts.

Compiles information for reports.

Basic written and verbal communication skills including bilingual English/Spanish communication.

• Prepare basic correspondence and simple reports using computer.
• Create, send, and manage email.
• Use a multi-line phone system.
• Access web-based applications and other computer programs.
• Fully functional use of the EPM program.