Patient Access Associate ( Per Diem

City/State:
White Plains, New York
Department:
Patient Access Center_5

Work Shift:

Day
Work Days: MON-FRI, VARIED HOURS
Scheduled

Hours:

Per Diem Hours Per Pay Period: 0
Pay Rate/Range: 20.

• Understand and adhere to the WPH Performance Standards, Policies and Behaviors.
• Respond to multi‑channel inquiries regarding appointments, referrals, refills, etc. in accordance with established scheduling guidelines and clinical escalation protocols.
• Remain aware of call queues and complete call processing efficiently while maintaining a high level of customer experience.
• Display active listening, empathy, courtesy, and professionalism with callers and colleagues.
• Strive to resolve caller’s inquiries in a single interaction.
• Ensure proper patient identification, accurate demographics and insurance coverage, and manage/update patient medical records.
• Perform general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front‑desk duties.
• Provide feedback and collaborate with colleagues and leadership to improve departmental performance.
• Attend mandatory meetings/in‑services and participate in work groups or projects as assigned.
• Complete all annual mandatory requirements and conditions of employment.
• Perform all other related duties as assigned.

• High school diploma or general equivalency diploma (GED) required.
• Previous customer service experience required.
• Previous physician practice experience preferred.
• Previous call center experience preferred.
• Basic medical terminology, electronic scheduling, electronic medical record experience preferred.

• Ability to speak, write, understand, and communicate in English.
• Ability to handle high volume of calls throughout the day.
• Excellent telephone etiquette and communication skills.
• Ability to multi‑task in a fast‑paced environment.
• Ability to deal professionally and efficiently with all levels of management and external constituencies.
• Self‑starter, self‑motivated and able to work without supervision.
• Flexible, organized, and able to set priorities and manage time.
• Excellent interpersonal, teamwork, and communication skills (both verbal and written).
• Exhibit active listening, empathy, courtesy, and professionalism at all times.

• Ability to use computer for extensive periods of time.
• May be exposed to chemicals necessary to perform required tasks; hazardous chemicals are listed in the hospital’s Safety Data Sheet database.
• Occasional lift and/or move of 15 to 20 lbs.
• Requires movement around the department as needed throughout the day.
• Ability to sit for extended periods of time.
• Ability to handle high call volume.

White Plains Hospital Medical Center is an equal employment opportunity employer.