Patient Access Associate - WPHPA Primary Care (Full-Time Job South Broadway Washington USA,Healthcare

Position: Patient Access Associate - WPHPA Primary Care (Full-Time)
Location: South Broadway

City/State:
White Plains, New York Department:
Patient Access Center_5

Work Shift:

Day Work Days: MON-FRI Scheduled

Hours:

9 AM-5 PM Hours Per Pay Period: 75 Pay Rate/Range: $20.4737-$30.7105 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Essential Functions and Responsibilities Includes the Following:

Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. in accordance with established scheduling guidelines and clinical escalation protocols.

Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.

Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.

Strives to resolve caller’s inquiries in a single interaction.

Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.

Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.

Provides feedback and collaborates with colleagues and leadership to improve departmental performance.

Attends mandatory meetings/in-services and participates in work groups or projects as assigned.

Completes all annual mandatory requirements and conditions of employment.

Performs all other related duties as assigned.

Education & Experience Requirements

High school diploma or general equivalency diploma (GED) required
Previous customer service experience required.
Previous physician practice experience preferred
Previous call center experience preferred
Basic medical terminology, electronic scheduling, electronic medical record experience preferred

Core Competencies

Ability to speak, write, understand, and communicate in English language
Ability to handle high volume of calls through the day
Excellent telephone etiquette and communication skills
Ability to multi-task in fast paced environment
Ability to deal professionally and efficiently with all levels of management and external constituencies
Self-starter, self-motivated and ability to work without supervision
Flexible, organized and able to set priorities and manage time
Excellent interpersonal, teamwork, and communication skills (both verbal and written)
Exhibit active listening, empathy, courtesy, and professionalism at all times

Physical/Mental Demands/Requirements & Work Environment

Ability to use computer for extensive periods of time
May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
Occasional lift and/or move of 15 to 20 lbs.
Requires movement about the department as needed throughout the day
Ability to sit for extended periods of time
Ability to handle high call volume

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas.

White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale.

The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) - the highest distinction offered by the federal agency - for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country.

White Plains Hospital has consistently received the Outstanding Patient…