Patient Access Specialist, Full Time – Day Shift

Job Responsibilities

• Schedule and register patients into applicable software system(s) while ensuring the integrity and accuracy of data collected, including patient identification, insurance and benefit verification.
• Verify acquisition of referrals and pre‑authorizations for applicable services.
• Conduct registration interview with patient prior to initial visit.
• Perform point of service collections for patient financial responsibility, not limited to but including co‑payments, co‑insurances and statement balances.
• Generate payment receipts, open and close daily cash drawer.
• Operate multi‑line telephone system to receive, route and respond to incoming phone calls in a timely, professional manner.
• Relay necessary information to relevant staff members.
• Respond to patient inquiries and requests and complete timely and accurate patient intake while ensuring the patient’s comfort, dignity, safety, and confidentiality at all times.
• Complete daily work queue assignments and perform general administrative tasks.
• Accurately process incoming, outgoing, and inter‑office mail.
• Research and analyze alternatives for improving workflows.
• Perform special projects and other related duties as assigned.

• High School Diploma or equivalent required
• Associates Degree preferred
• Healthcare experience preferred
• Knowledge of medical terminology preferred
• Knowledge of healthcare revenue cycle preferred
• Basic Life Support (BLS) certification encouraged.
• Ability to thrive in a fast‑paced setting while providing timely and exceptional customer service
• Strong computer and technology skills.
• Proficient in Microsoft Office products, computers, email, copy machines, scanners, multi‑line telephones, credit card machines and fax machines.
• Strong problem‑solving and organization skills.
• Ability to remain calm, professional, and on‑task during emergencies, high‑volume or stressful times.
• Ability to be flexible and adapt to changing workloads, locations, and/or task assignments.
• Professional and effective written and verbal communication skills.
• Ability to identify and employ communication strategies appropriate to the audience and demonstrate sensitivity to others emotional, social and mental health needs.
• Proven ability to handle confidential information with discretion.
• Basic mathematics skills and knowledge of healthcare revenue functions.
• Ability to maintain a clean, organized, and professional work environment.
• Ability to work in a team environment and to engage with others in a collaborative and constructive manner.

Demonstrates proficiency in patient registration, data integrity, and healthcare revenue cycle processes while providing exceptional customer service in a fast‑paced environment. Capable of handling confidential information with discretion and maintaining a professional work environment.