Supervisor, Program Specialist

Program Specialist Supervisor

The Program Specialist Supervisor provides supervision and operational oversight for program specialist staff to ensure safe, efficient, and high-quality patient care. This role is responsible for supervising program specialist personnel, developing and implementing standardized workflows, and promoting consistent practice across the organization through continuous training and performance monitoring. The Program Specialist Supervisor ensures compliance with Epic electronic medical record standards, identifies education and training opportunities, and delivers hands-on training as needed to improve documentation accuracy and workflow efficiency.

Additionally, this position coordinates staffing, troubleshoots daily coverage challenges, conducts performance evaluations for staff, and collaborates with leadership in the development of Standardized Operating Procedures (SOP).

Job Specific Duties and Responsibilities

Provides day-to-day supervision and support to Program Specialists. Ensures compliance with processes and procedures, regulatory requirements, and Epic documentation standards. Develops, implements, and maintains standardized workflows and operating procedures across various lines of business. Monitors adherence to standardized procedures through audits, feedback, and continuous improvement efforts. Coordinates daily staffing and resolves coverage issues based on operational needs. Serves as the primary point of contact for staff regarding workflow barriers, safety concerns, and EMR-related questions.

Identifies training needs and provides ongoing education, competency validation, and Epic training for staff. Conducts performance evaluations and provides coaching and corrective feedback to staff. Performs special projects and other related duties as assigned.

* Essential Job Function

Leadership Responsibilities – Supervisor

* Builds and Maintains Relationships:
Interacts with direct-reports, co-workers and patients/customers in a professional, kind and tactful manner.
* Communicates a Compelling Vision and Direction:
Understands and effectively promotes vision with direct reports. Assists in developing department plan to advance the vision.
* Demonstrates Effective Supervisory

Skills:

Successfully performs basic supervisory tasks, such as:
Maintains equipment and physical space. Maintains appropriate staffing levels and competency of staff. Monitors and supervises staff performance, satisfaction and engagement. Maintains accurate and complete paper and electronic records. Ensure clinic processes meet regulatory requirements and federal, state and local laws.
* Develops Self and Others:
Trains and guides direct reports. Participate in personal and professional development activities.
* Fosters an Environment of Trust and Integrity:
Establishes open & honest communication with staff, peers & leadership. Maintains confidentially, follows through on commitments. Helps leadership develop, implement, and monitor department strategies and tactics. Ensure direct reports understand the strategic plan.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Required Education and Experience

• Associate's degree in healthcare administration, business administration, medical office administration, or related field, required
• Minimum 2-3 years of progressively responsible experience in healthcare administrative setting, required
• Minimum 2-3 years of supervisory or lead experience directing the work of staff, required
• Experience with electronic health records, required
• EPIC experience preferred

Required Knowledge, Skills, Abilities

Problem solving and organizational skills required. Ability to lead employees and manage multiple priorities simultaneously. Ability to cultivate effective partnerships and work in collaboration with providers, other health care professionals, caregivers, patients and community…