Patient Access Specialist, Full Time - Late Morning

Location: Elma

Get To Know Summit Pacific Medical Center

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility.

We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit (Use the "Apply for this Job" box below)..org

Pay Range (depending On Experience)

$22.60 - $31.55

Job Summary

The Patient Access Specialist I is responsible for providing excellent quality and compassionate customer service. The Patient Access Specialist I will be held accountable for ensuring patients are accurately scheduled and registered for their clinic and hospital services, as well as various other position functions to ensure patients are supported through their entire patient care experience including financial liability.

Per Diem, Variable Shifts

Job Specific Duties and Responsibilities

• Schedule and register patients into applicable software system(s) while ensuring the integrity and accuracy of data collected, including patient identification, insurance and benefit verification.
• Verify acquisition of referrals and pre-authorizations for applicable services.
• Conducts registration interview with patient prior to initial visit.
• Perform point of service collections for patient financial responsibility, not limited to but including, co-payments, co-insurances and statement balances. Generating payment receipts, opening and closing of daily cash drawer.
• Operate multi-line telephone system to receive, route and respond to incoming phone calls in a timely, professional manner. Relays necessary information to relevant staff members.
• Respond to patient inquiries and requests and completes timely and accurate patient intake while ensuring the patient’s comfort, dignity, safety, and confidentiality at all times.
• Complete daily work queue assignments and perform general administrative tasks.
• Accurately process incoming, outgoing, and inter-office mail.
• Research and analyze alternatives for improving workflows.
• Performs special projects and other related duties as assigned.
• Essential Job Function

Staff Member Responsibilities

• Adapts to changes in the work environment:
  Asks clarifying questions and/or provides constructive input in a helpful and respectful manner.
• Builds and maintains working relationships:
  Maintains effective working relationships with supervisor and direct co-workers.
• Creates positive experiences for patients, customers and co-workers:
  Consistently provides a level of service that meets SPMC standards.
• Demonstrates ongoing learning & development:
  Participates in ongoing skills training and competency development.
• Exhibits effective work skills:
  Successfully performs job duties in accordance with SPMC expectations for quality/accuracy, quantity, and timeliness. Re-priorities and/or shifts focus as needed to deliver expected results.
• Facilitates Teamwork:
  Actively engages in team activities. Welcomes and supports new team members; promotes a positive work environment.
• Fosters an environment of trust:
  Treats others with courtesy and respect. Does not engage in gossip or triangulation.
• Supports SP mission, vision, and values:
  Develops awareness of departmental contribution to mission, vision and strategy. Participates in department strategies and tactics.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, all employees are expected to adhere to Summit Pacific behavior and patient experience standards, comply with policies, procedures, and regulatory guidelines; and act in an ethical, professional, respectful, and collaborative manner.

Required Education And Experience

• High School Diploma or equivalent required, Associates Degree preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of healthcare revenue cycle preferred.

Required Licenses, Certifications and/or Registrations

• Basic Life Support (BLS) certification encouraged.

Required Knowledge, Skills, Abilities

• Ability to thrive in a fast-paced setting while providing timely and exceptional customer service, demonstrating a consistently positive and professional demeanor, and maintaining accurate records.
• Ability to develop and maintain proficiency with insurance verification processes via multiple online and telephone insurance registry systems.
• Strong computer and technology skills. Proficient in the use of current technology, including Microsoft Office products, computers, email, copy machines, scanners, multi-line telephones, credit card machines and fax machines.
• Strong problem-solving and organization skills; ability to…