Support Services Specialist

Location: Allentown

ABOUT USAn unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for. Cell Netix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region.

In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.

Position Summary:

The Support Services Specialist performs a broad range of customer service functions in support of pathologists, clients, and patients, utilizing multiple systems and applications, including proprietary software. This role triages and resolves a high volume of requests received primarily via phone, email, and fax, as well as through in-person interactions. The Support Services Specialist is required to adhere strictly to HIPAA regulations and follow established safety and Personal Protective Equipment (PPE) protocols, as the position may involve exposure to environmental hazards.

Position

Schedule:

M-F, 8:00am - 4:30pmEssential Duties:

Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests

Process medical records requests for pathology reports and other documentation

Intake and processing of fax and email communication

Data entry using LIS system

Tissue release requests to patients, funeral homes, legal entities or other 3rd parties

Notification of critical results to clinician offices

Create and print custom requisition forms for non-interfaced clients

Clerical duties including internal mail distributionCRM data management including account and contact information as well as logging of each call Duplicate patient profile management

Other duties as assigned

Knowledge/Skills/Abilities:

Exhibit precise attention to detail

Adaptable & flexible

Time management skills and organization and the ability to multitask

Has exceptional verbal and written communication skills

Performs with a professional demeanor

Able to perform well under pressure with a large work volume

Knowledge of HIPAA regulations and PPE requirements

Qualifications/

Experience:

Minimum High school graduate1+ years of relevant customer service experience, preferably in a healthcare setting

Medical terminology, preferred

Prior clinical medical setting or laboratory experience preferred

Basic computer program & application skills

Physical Requirements:

Be able to lift up to 20 lbs.

Sitting Computer useWalking

In-Office attendance required

Benefits:

Cell Netix offers a comprehensive benefits plan.

Medical, Vision, Prescription company paid options.

Employee only HSA $30.90/per month or Employee only PPO $54.30/per month. Dependent plans also available.

Dental company paid options.

Employee only $0.00/per month. Dependent plans also available.
401K company match up to 4%
Paid Time Off (PTO)0-3 Years of Service:
Accrue up to 15 days per year4-7 Years of Service:
Accrue up to 20 days per year8-12 Years of Service:
Accrue up to 25 days per year
13+ Years of Service:
Accrue up to 30 days per year Holiday Pay6 paid holidays per year4 floating holidays per year Company paid Life and Disability insurance.

Fully subsidized ORCA public transportation card and free parking at most sites.

Company paid Norton Life Lock Identity Protection.

MPORTANT NOTICE:
As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.

Cell Netix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. Cell Netix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

If you need any assistance or accommodations due to a disability, please let us know.

Cell Netix follows the Centers for Disease Control and Prevention (CDC) vaccination recommendations for healthcare workers in addition to applicable Washington State laws. At present, there is no mandatory Covid-19 vaccination requirement for Washington State healthcare workers but employees may be…