Medical Assistant​/Patient Service Specialist

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day‑to‑day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit;

as well as some responsibilities of the Patient Service Specialist role.

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the multispecialty physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in‑person or over the phone or via email.

Position:
Medical Assistant Department:
Patient Service Specialist

Schedule:

Full Time

• Key Responsibilities Clinical Works close with providers to assist in delivering world class care to patients.
• Room’s patients and prepares the patient for the provider visit.
• Takes vital signs as necessary.
• Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing as needed.
• Required to perform controls on certain in office tests.
• Performs EKGs as ordered.
• Chaperones Providers as required.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Administrative Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information.
• Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and direct schedules patient visit.
• Performs pre visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/ or insurance referrals as per practice need.
• Responsible for managing assigned work queues.
• Must be able to work independently with little supervision.
• Adheres to all BMC South policies.
• Always uses discretion to ensure patient confidentiality.
• Flexibility to float to other medical specialties.
• Performs all other duties as requested.

• Skills Strong customer service Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.
• High School Diploma or equivalent required.
• Education from approved medical assistant/medical secretary program or equivalent preferred.
• One to three years as a medical assistant, medical secretary preferred.

$17.07- $24.04. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures…