Patient Registrar

The Patient Registrar supports the mission of providing quality healthcare to the patients of Whidbey Health Clinics by being a professional and personable first point of contact for all patients and visitors providing assistance with reception, scheduling, and patient registration. This position is a vital member of the patient care team facilitating an optimal flow of patients, is responsible for the efficient and orderly registration and scheduling of patients and ensures that accurate patient demographic and insurance information is obtained at the time of registration.

The Patient Registrar is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff, and professional affiliates.

• Facilitates optimal patient flow and provides department or clinic reception to include, but not limited to the following:
• Welcomes all patients and visitors to the department or clinic, providing directional and informational assistance.
• Maintains patient schedule for department or clinic. Schedules or re-schedules appointments within established department or clinic guidelines for specific patient appointments.
• Answers all incoming calls promptly, professionally, and courteously.
• Refers calls and accepts messages including any additional documentation for personnel to follow up with patient. Communicates all information accurately and appropriately.
• Performs follow-up reminder calls as needed for appointments scheduled for the next day.
• Processes and routes mail appropriately.
• Ensures adequate stock of supplies for designated work areas and orders stock and nonstock items using appropriate systems or forms.
• Completes thorough and accurate registration of patients to include, but not limited to the following:
• Obtains all demographic and insurance information from patients and registers in the Electronic Medical Record system.
• Verifies insurance eligibility and ensures insurance authorization is obtained.
• Collects co-payments at time of registration.
• Provides support to the maintenance of medical records to include, but not limited to the following:
• Ensures all required release forms are signed upon registration.
• Scan critical documents necessary for immediate patient care into the Electronic Medical Record.
• May be required to copy records or other department-specific protected health information documents within established release of information policies and procedures.

A Patient Registrar I is eligible to move to a Patient Registrar II after the completion of twelve (12) consecutive months as a Patient Registrar I in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file.

A Patient Registrar II is eligible to move to a Patient Registrar III after the completion of three (3) consecutive years as a Patient Registrar I-II in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file.

• Highest level of education completed, minimum high school diploma or equivalent required.

• One (1) year of previous medical office experience preferred with prior experience using an electronic health record.

• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS) certification preferred.

• Must be able to demonstrate the ability to apply knowledge of medical terminology as applicable to the position.
• Must have the ability to be…