Access Specialist - Patient Services

Access Specialist I - Patient Services

Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and high-quality customer service. This position focuses on ensuring patients are accurately scheduled and registered for various clinical and hospital services, supporting them throughout their care journey, including managing financial responsibilities.

• Schedule and register patients using specialized software, ensuring data accuracy including patient identification and insurance verification.
• Verify referrals and pre-authorizations for applicable services.
• Conduct registration interviews prior to initial visits.
• Perform point-of-service collections such as co-payments and co-insurances, and manage daily cash drawer operations.
• Operate multi-line phone systems to handle incoming calls professionally and efficiently.
• Respond to patient inquiries, ensuring comfort, dignity, safety, and confidentiality.
• Complete daily work queue assignments and general administrative tasks, including mail processing.
• Research and suggest workflow improvements and participate in special projects as assigned.

• High School Diploma or equivalent required;
  Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

• Basic Life Support (BLS) certification is encouraged.

• Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
• Proficiency with insurance verification systems and strong computer skills, including Microsoft Office.
• Excellent problem-solving, organizational, and communication skills.
• Capacity to handle confidential information with discretion.
• Flexibility to adapt to changing workloads and tasks.
• Team-oriented mindset with a commitment to fostering a positive work environment.

This per diem role offers the opportunity to contribute meaningfully to patient care in a supportive and collaborative setting. Embrace the chance to work in a region known for its natural beauty and community spirit, with access to numerous outdoor activities and cultural experiences.