Access Specialist - Patient Services

Access Specialist I - Patient Services

Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and high-quality customer service. This position focuses on ensuring patients are accurately scheduled and registered for various clinical and hospital services, supporting them throughout their care journey, including managing financial responsibilities.

• Schedule and register patients using specialized software, ensuring data accuracy including patient identification and insurance verification.
• Verify referrals and pre-authorizations for applicable services.
• Conduct registration interviews prior to initial visits.
• Perform point-of-service collections such as co-payments and co-insurances, and manage daily cash drawer operations.
• Operate multi-line phone systems to handle incoming calls professionally and efficiently.
• Respond to patient inquiries, ensuring comfort, dignity, safety, and confidentiality.
• Complete daily work queue assignments and general administrative tasks, including mail processing.
• Research and suggest workflow improvements and participate in special projects as assigned.

• High School Diploma or equivalent required;
  Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

• Basic Life Support (BLS) certification is encouraged.

• Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
• Proficiency with insurance verification systems and strong computer skills, including Microsoft Office.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional demeanor during high-stress situations.
• Flexibility to adapt to changing workloads and assignments.
• Strong written and verbal communication skills with sensitivity to patients' emotional and social needs.
• Ability to handle confidential information discreetly and maintain accurate documentation.
• Basic math skills and understanding of healthcare revenue functions.
• Commitment to maintaining a clean, organized, and professional work environment.
• Team-oriented with a collaborative and constructive approach.

This is a per diem position with 10-hour shifts within a 40-hour work week.

Comprehensive benefits are offered to support your well-being and professional growth, including competitive compensation, medical, dental, vision coverage, life insurance, disability plans, retirement contributions, tuition reimbursement, wellness programs, and more.

Located in a scenic area of the Pacific Northwest, enjoy access to year-round outdoor activities such as hiking in nearby rainforests, kayaking, whale watching, fishing, and hunting. The region also offers cultural attractions including museums, wineries, and vibrant local communities with opportunities for surfing and other recreational pursuits.