Retail Pharmacy Assistant

The Pharmacy Assistant provides support to the Retail Pharmacy by assisting customers at the counter and drive through window, retrieving prescriptions, ringing up orders, assisting in over the counter product location and sales. This position operates under the direct supervision of a licensed pharmacist at all times and directly reports to the Pharmacy Manager. The Retail Pharmacy Assistant must be committed to providing excellent customer service, demonstrate a positive attitude, show compassion and care and be comfortable interacting with patients and providers.

PRINCIPLE FUNCTIONS include the following, other duties may be assigned:

• Creates an environment that enables customers to feel welcome, important and appreciated.
• Exhibits excellent phone skills and ability to triage calls and messages; forwards to appropriate staff.
• Responds to patient calls or texts efficiently and courteously regarding non-discretionary information.
• Operates register POS system, processes patient transactions, collects and handles cash as required, follows all cashier handling policies to prevent loss.
• Utilizes system to look-up patient information, enter prescription refills in the pharmacy computer system.
• Checks in product from vendors, process product returns.
• Ability to follow instruction and support Pharmacy Manager and Pharmacists at all times.

JOB KNOWLEDGE & QUALIFICATIONS

Education

• Highest level of education completed, minimum high school diploma or equivalent required.

Training and Experience

• Retail experience with excellent communication skills.
• Prior register and POS experience.
• Thorough understanding and adherence to HIPAA regulations, ability to handle highly confidential information as required by law.

Certificates, Licenses, Registrations

• Washington State DOH Pharmacy Assistant License required.
• Current BLS HCP required.

We offer a thoughtful, comprehensive benefits package designed to support you and your family at every stage of life:

• Medical Coverage
  – HDHP w/HSA / PPO
• Prescription Drug Coverage
• Dental Options
  – PPO / Managed-Care Plan
• Vision Benefits
  – VSP
• Life & AD&D Insurance
  – Employer paid coverage
• Long-Term Disability Coverage
  – Employer paid income Protection
• Health Savings Account (HSA)– If enrolled in HDHP
• Employee & Provider Assistance Programs
  – Free, confidential support
• Voluntary Life & AD&D Insurance
  – Additional employee paid buy up option
• Voluntary Long-Term Disability Coverage
  – Additional employee paid buy up option

Whidbey Health Employees who work a 0.6 FTE or higher are categorized as, “benefit eligible”.