Hotel Room Attendant

Overview

Position Summary This position is responsible for cleaning guest rooms, restocking supplies and replacing dirty linens with clean items; self-inspecting rooms and making certain that all work meets cleanliness standards. This position will emulate a positive, upbeat, and hospitable demeanor in order to deliver outstanding and rewarding experiences.

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

• Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
• Making beds, changing, and restocking linens.
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen.
• Follow procedures set by hotel management for proper entry into guest rooms and ensuring vacancy before entering.
• Proper handling of Bio-Hazard material according to department procedures.
• Attend all Bio-Hazard training and certification.
• Fix any room issues discovered during the cleaning process. Ensure room issues are always resolved before the room is changed to vacant inspected. Follow-up as necessary with other teams/departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
• Find resolution to problems, if possible, before passing them on to supervision or management.
• Maintain compliance with Lost and Found items handling according to current SOPs.
• Inspect and turn mattresses regularly.
• Store all dirty laundry in line with company policy.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to the prescribed layout.
• Respond to guest queries and requests.
• Respond to calls for housekeeping problems such as spills, and broken glasses.
• Deliver any requested housekeeping items to guest rooms.
• Remove room service items.
• Organize and restock the cart at the end of the shift.
• Ensure confidentiality and security of guest rooms.
• Follow all company and applicable regulatory safety and security procedures.
• Report any maintenance issues or safety hazards.
• Observe and report damage of hotel property.
• Perform all other duties as assigned.

• Must have the ability to adapt to different situations and change in work processes to accommodate guest needs.
• Demonstrate the ability to take constructive feedback.
• Good communication skills both written and verbal. Read, write, and speak English with general working fluency.
• Demonstrate excellent listening skills to ensure meeting guests' needs.
• Knowledge of, and willingness to learn, new cleaning methods.
• Excellent guest service skills, reliability, organizational skills, integrity, and honesty as well as high energy levels.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.

• Must be at least eighteen (18) years of age.
• Prior hotel housekeeping experience, preferred.
• Excellent time management and organizational skills.
• Detail oriented.
• Schedule flexibility, must be willing and able to work all shifts, nights, overnights, weekends and holidays.

Obtain and maintain a valid Gaming license.