Casino Housekeeper

MISTEQUA CASINO HOTEL JOB ANNOUNCEMENT

POSITION:
Housekeeper STATUS:
Full-time

REPORTS TO:

Housekeeping Supervisor SALARY: $17.13 + TIPS POSITION OPENS: 06/19/26 CLOSES: 06/28/26

Responsible for attending to the cleaning and stocking needs of assigned areas of the property.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure procedures are being followed per the departments' cleaning schedules.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent guest service. Maintain a positive and productive attitude with guests as well as fellow team members.
• Dusts, sweeps, mops, scrubs, vacuum, and clean assigned areas.
• Sweeps stairwells, parking lot, and other areas, and attends to other special projects, as requested.
• Cleans and power washes driveway entrance, as requested.
• Responsible for checking the parking lot and the entrance to the casino for any safety violations.
• Cleans rugs, carpets and upholstered furniture and window blinds as needed.
• Empties wastebaskets; empties and cleans ashtrays. Transports trash and dirty linens to designated areas.
• Assists in the minor maintenance in public areas, such as: changing light bulbs, unplugging toilets, etc., and reports problems that need further attention to the Facilities Manager, Housekeeping supervisor, or Shift Manager on duty.
• Re-stocks paper supplies, chemical supplies in bottles, and maintains washroom supplies.
• Stocks and maintains housekeeping storage rooms.
• Routinely inspects work areas, identifying potential problems or repair needs, and notifying the Facilities Manager of maintenance to be scheduled.
• Drop Tips to Cage at end of each day.
• Responsible for staying up to date with current Casino promotions and events to communicate information to guests.
• Facilitates the flow of information throughout the department by attending regularly scheduled meetings.
• Ensure lost and found items are delivered to the security office.
• Assist in maintaining floor security by notifying Management and Security of suspicious activity.
• Must be able to work shift work, holidays, weekends, and special events.
• Other duties as assigned.

• Communicate effectively with all levels of team members, guests and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

• Must be 18 years of age.
• High School diploma or (GED) preferred.
• Must be able to multi-task.
• Excellent Guest Service skills.
• Ability to work independently and use good judgment.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is occasionally required to walk and sit, climb or balance; stoop, kneel, crouch, or crawl. The team member is regularly required to stand for long periods of time. The team member is frequently required to lift 10 to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to…