Campground Fan Ambassador - Gorge

WHO ARE WE?

At The Gorge Amphitheatre, an iconic outdoor music venue operated by Live Nation Entertainment, we host large concerts and festivals. Our teams coordinate venue operations, campgrounds, parking, guest services, safety, and production in a large outdoor environment with long show days.

The Fan Ambassador is a front‑line guest experience role responsible for creating a welcoming, safe, and positive environment for all campground guests. This position focuses on guest engagement, way finding, and proactive support to enhance the overall campground experience.

• Serve as a friendly and approachable point of contact for all campground guests
• Greet guests upon arrival and throughout the campground with a positive attitude
• Provide accurate information regarding campground rules, amenities, schedules, and event details
• Assist with way finding and directing guests to campsites, facilities, and key locations
• Proactively walk assigned areas to engage with guests and identify needs or concerns
• Monitor campground areas for safety, cleanliness, and compliance with campground policies
• De‑escalate minor guest concerns and, if necessary, elevate issues to supervisors
• Support campground operations as needed, including light cleaning, restocking, or assisting other teams
• Encourage a respectful, inclusive, and fun environment for all guests

• Strong customer service and communication skills
• Friendly, outgoing, and approachable demeanor
• Ability to remain calm and professional in high‑energy or stressful situations
• Reliable, punctual, and team‑oriented
• Comfortable working outdoors in varying weather conditions
• Ability to stand and walk for extended periods of time

• Previous experience in customer service, hospitality, or events
• Experience handling guest concerns or conflict resolution
  
  Knowledge of the campground or event environment

• Outdoor setting with high guest interaction
• Fast‑paced, high‑energy environment during events
• May include evenings, weekends, and holidays

• Ability to walk long distances across campground terrain
• Ability to lift up to 25 lbs occasionally
• Must be able to work in outdoor weather conditions (heat, wind, dust, etc.)

• Represent campground leadership with professionalism and positivity
• Lead by example in guest service and teamwork
• Uphold campground policies while maintaining a guest‑first mindset

We aspire to build teams that reflect and support the fans and artists we serve. We support equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, gender, sexual orientation, intersectionality, or any other basis protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with applicable fair‑chance ordinances. We also provide reasonable accommodations for qualified individuals with disabilities and for religious accommodations as required by law.

$17.13 USD – $20.00 USD hourly. Pay is based on market location, qualifications, skills, and experience.