Recreation Supervisor

Compensation Data

The hourly rate for this position is $20.00.

Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to legal requirements, employee eligibility status, and residency/work location.

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel using training programs established with Aramark and conference center clients.
• Oversees front desk and concierge tasks to ensure world-class service in the following areas:
  • Check in and check out functions
  • Proper execution of the Lobby Ambassador Program
  • Guest orientation of the local area and conference center facilities
  • Proper telephone service technique and PBX operation
  • Handling of guest mail, messages, and special deliveries
  • Coordinating reservations for guest transportation
  • Full understanding and utilization of the property management system
  • Familiarization with night audit function
  • Assisting all guests in any way possible, including following up on guest concerns in a timely manner
  • Maintaining a limited supply of sundries and restocks as necessary
  • Issuing and monitoring safe deposit boxes
  • Opening and closing of support staff cashier banks
• Design and implement training programs to ensure staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing, and inventory of all supplies necessary to perform daily operations.
• Communicate closely with all departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.
• Perform any or all other duties as assigned by the Guest Services Manager.

• Positive attitude, strong work ethic, and commitment to providing world-class service to clients, guests, and coworkers.
• Strong knowledge of personal computers.
• Experience in all facets of providing guest services.
• Ability to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or a similar environment performing duties as Guest Services or Concierge supervisor.
• Must be able to read, write, and clearly speak English.

The role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. It may also require uniforms and/or the use of Personal Protective Equipment (PPE).

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.