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Front Desk Agent/Guest Service/Retreat & Events Coordination
Job in
Soap Lake, Grant County, Washington, 98851, USA
Listed on 2026-07-15
Listing for:
Interurban Suites Hotel
Full Time
position Listed on 2026-07-15
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Guest Services
Job Description & How to Apply Below
Benefits
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Opportunity to support wellness retreats and special events
We are seeking a positive, friendly, and highly organized Front Desk Agent & Retreat Coordinator to provide exceptional service to our hotel guests and support our growing calendar of wellness retreats and on‑site events.
This hybrid role combines traditional front‑desk responsibilities with event coordination tasks, including guest communication, schedule management, vendor support, and ensuring that retreat groups have a seamless, memorable experience.
You will be the welcoming face of the resort and a key support partner for our retreat leaders and event hosts.
Responsibilities- Monitor and maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in person
- Build rapport with guests and identify their needs through friendly conversation and open‑ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
- Assist with scheduling and preparing retreat itineraries
- Communicate with retreat leaders before and during their stay
- Coordinate room blocks, special requests, and group check‑ins
- Ensure event spaces are prepared and set according to retreat needs
- Support vendors, facilitators, and instructors as needed
- Track retreat details, attendance, and special accommodations
- Provide on‑site support during events to ensure smooth execution
- Friendly, outgoing personality with a service‑oriented mindset
- Familiarity with hospitality or event coordination preferred
- Minimum two years relevant field experience.
- Strong communication and organizational skills
- Comfortable multitasking in a dynamic environment
- Computer literacy and the ability to learn booking/event systems
- Able to lift up to 30 pounds
- Proficient in English; additional languages are a plus
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