Part-Time Front Desk Agent; CWS

Hotel Brand: IHG Army Hotels
Location: United States, Washington, Joint Base Lewis Mc Chord

Hotel: MA
- Bronson Hall
- Historia (ZYLMB), PO Box 33085, 98433

The hourly pay rate for this role is $18.40. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe‑deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
• Respond appropriately to guest complaints and make appropriate service recovery gestures.
• Routinely book guest reservations for individuals and/or groups requested either by phone or from within the hotel; process cancellations, revisions, and updates.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned, including guest room tours, concierge services, special guest requests, etc.

• High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred.
• Must speak fluent English. Other languages preferred.
• Ability to frequently stand behind the desk and front office areas.
• Ability to carry or lift items weighing up to 50 pounds.
• Ability to handle objects, products, and computer equipment.
• Use a keyboard to operate various property management and reservations systems.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

EEO is the law. We encourage equal opportunity for all applicants regardless of minority status, veteran status, disability, sexual orientation, or gender identity. Reasonable accommodation is available during the application process if needed. We do not accept applications from agencies. For more information about applicable benefits for employees employed in Washington state, please consult the applicable state benefits.