Spa Supervisor

Responsibilities

• Supervise coordinators, spa attendants, retail staff, and environment teams.
• Handle and resolve guest complaints and service issues.
• Hold pre‑shift meetings (stand‑ups) to communicate daily priorities, updates, and expectations.
• Train new and existing coordinators on treatments, retail products, and sales techniques.
• Create schedules for coordinators and attendants based on forecasted occupancy; manage time‑off requests and cover callouts as needed.
• Monitor and approve time‑keeping and timesheets.
• Act as a liaison between management and staff; communicate goals, updates, and expectations to the team.
• Foster a positive team environment and support a strong workplace culture.
• Document staff attendance, guest complaints, and performance concerns and report to management.
• Complete monthly inventory and ordering checklists.
• Ensure retail products are accurately priced, stocked, and visually engaging.
• Track sales performance and generate reports on retail and services.
• Prepare weekly incentive and commission reports for payroll.
• Coordinate group bookings and special requests.
• Support Spa Manager with completing 90‑day and annual associate reviews.
• Assist with facility maintenance coordination and follow‑up.
• Maintain a thorough understanding of all spa services and treatments.
• Identify opportunities to improve service performance and team efficiency.
• Oversee spa cleanliness and overall atmosphere, including pool, fitness room, and locker rooms.
• Ensure completion of daily checklists and update procedures as needed.
• Anticipate guest needs and address them proactively.
• Enforce company policies, safety procedures, and service standards.
• Ensure associates complete required certifications and trainings.
• Ensure associates have proper supplies, equipment, and uniforms.
• Support achievement of sales and service goals.

• Minimum 1 year of lead or supervisory experience preferred.
• Minimum 2 years of customer service experience required; previous spa or hospitality experience preferred.
• Strong sales aptitude with the ability to generate revenue and upsell services.
• Flexible schedule, including weekends, holidays, mornings, and evenings as needed.
• Proficiency in spa booking and management software (e.g., Spa Soft) preferred.
• Current CPR certification or ability to obtain.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Excellent interpersonal, communication, and listening skills with both guests and team members.
• Experience with retail purchasing and inventory management preferred.
• Strong multitasking ability and attention to detail.
• Knowledge of scheduling, time management, and basic operational logistics.
• Strong analytical and problem‑solving skills with the ability to perform under pressure.
• High school diploma or equivalent required.
• Ability to maintain high output, communicate effectively, identify and solve problems, and complete projects in a timely manner; may require some guidance or clarification.

$21.00 - $23.00 per hour.

Full benefit package including comprehensive health insurance, retirement plans, paid time off, wellness programs, local discounts, and employee rates on hotel stays.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years of experience, certifications, and location.