Front Desk Associate; Pac

Summary

Position in MWR Recreational Lodging operation;
Fleet Readiness (N92);
Commander, Navy Installations Command (CNIC);
Pacific Beach Resort. Provides front desk and reservation services to guests while maintaining the highest level of customer service.

• Ensure security and privacy of all guests at all times.
• Maintain a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answer questions about hotel facilities and local attractions.
• Assist in handling customer complaints, involving management as necessary.
• Use the Property Management System (PMS) to access guest information, retrieve, change or cancel reservations, and register guests.
• Verify registration information, secure a credit card for incidental expenses, and authorize card charges.
• Provide guests with room keys or card access.
• Receive and process reservations within established guidelines.
• When rooms are not available, provide a certificate of non-availability or arrange alternative lodging.
• Register and assign rooms to guests, issue keys/cards, transmit and receive messages, keep records of occupied rooms and guest accounts, make and confirm reservations, present statements, and collect payments.
• Account for change fund, prepare a close‑bank report, and deposit cash receipts at the end of each shift per established procedures.
• Inventory all keys and supplies at the front desk; keep the front desk and lobby area clean and neat.
• Run and print PMS reports such as Expected Arrivals, Departure List, In‑House Guest List, and Night Audit.
• Answer phones, transfer calls, and reply to guest inquiries.
• Log trouble calls in the PMS and notify the appropriate department.
• Relocate guests to different rooms when required.
• Retrieve lost and found items and notify guests.

• Successful completion of a National Agency Background (NACI) Check.
• Work may include weekdays, weekends, holidays, and rotating shifts, often outside normal duty hours.
• May be recalled to duty and required to work overtime, including on an emergency basis.
• Certification for front desk operations and other Lodging Career Path Guide requirements obtained within the established timeframe.
• Valid driver’s license may be required for travel to other facilities within normal scope of duties.

• Proficient in personal computer use and various software programs.
• Basic math and reading skills.
• Clear verbal and written communication skills.
• Ability to handle, control, and account for large amounts of cash and credit‑card transactions.
• Six months of hospitality operations experience preferred.

Salary is dependent on experience and/or education.

Participation in direct deposit/electronic fund transfer is required within the first 30 days of employment.

All federal employees are required to remain drug free; the use or intoxication by illegal drugs will result in penalties up to and including removal from federal service.