Banquet Manager

Banquet Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring tree houses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it's a premier destination for retreats, conferences, and celebrations.

What you will have an opportunity to do:

• Own the overall performance of the Banquets Department, balancing exceptional event execution and guest satisfaction with established financial, labor, service, and operational standards.

• Develop weekly staffing strategies based on BEOs, forecasted business levels, event complexity, service standards, and available labor hours. Review schedules before posting and actively manage daily labor, overtime, early releases, breaks, and actual-versus-scheduled performance. Identify unfavorable trends early and implement corrective strategies before month-end.

• Manage departmental operating expenses within approved monthly budgets and forecasts. Explain material variances and present actionable recovery plans to the Director of Food & Beverage when performance is off target.

• Lead, coach, develop, and hold accountable Banquets leaders and associates, including timely performance coaching and corrective action when attendance, conduct, performance, or execution does not meet expectations.

• Develop Assistant Managers, Captains, and other key associates to independently lead events and shifts, maintaining sufficient leadership depth so the Banquet Manager can fulfill management responsibilities rather than routinely serving as line-level coverage.

• Review BEOs, resumes, forecasts, group changes, and upcoming business in advance to identify staffing, equipment, purchasing, setup, and logistical needs. Develop proactive operating plans for high-volume periods and complex events.

• Attend pre-conference meetings and other critical client touchpoints whenever appropriate, ensuring Banquets leadership is prepared to speak confidently to event execution, timing, service standards, and…