Benefits Analyst

Position Title:

Benefits Analyst

Human Resources

The Benefits Analyst supports benefits operations through audits, data integrity controls, vendor file and integration monitoring, billing reconciliation support, and issue resolution across benefit programs. This role supports benefits processes through auditing, vendor coordination, and data validation. The analyst partners with Payroll, HRIS, Information Systems, Finance, and external vendors to maintain accurate enrollments, deductions, eligibility files, and documentation needed for compliance readiness and a strong employee experience.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

• Performs payroll, benefits, and vendor audits to validate eligibility, enrollments, deductions, invoices and data integrity; documents findings to coordinate corrections with HRIS, Payroll, Finance and vendors.

• Manages retirement plan administration through audits, integration monitoring, data validation, issue tracking, plan documentation, and vendor coordination.

• Supports open enrollment execution, including testing, communications distribution, case triage, post-enrollment audits, and stabilization activities.

• Handles escalated employee and leader inquiries; coordinates resolution paths with vendor and internal teams; maintains accurate case documentation.

• Tracks vendor issue trends, recurring errors, and resolution cycle times; prepares summaries and recommendations for leadership.

• Prepares standard reports related to enrollments, deductions, audit outcomes, vendor file performance, and case trends.

• Maintains and updates policies, SOPs, job aids, and control checklists; strengthens documentation and audit readiness.

• Supports employee transitions related to acquisitions, divestitures, and organizational changes through eligibility mapping, communications coordination, and operational execution.

• Assists with compliance operations by maintaining documentation and controls aligned with federal and state regulations and plan requirements.

• Participates in process improvement initiatives to reduce defects, strengthen controls, and improve employee experience.

• Supports the organization-wide wellness program, including strategy development, annual planning, vendor partnerships, program design, communications, execution, and outcome measurement.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: Bachelor’s degree required.

Experience: At least 3 years of experience in Human Resources or a related field required.

License(s)/Certification(s)/Registration(s)

Required:

SHRM-CP, SHRM-SCP, PHR, or SPHR certification at the time of hire or attainment within 12 months of hire.

Knowledge, Skills and Abilities:

• Knowledge of benefits administration policies, practices, and procedures, including eligibility, enrollments, deductions, and vendor file operations.

• Strong analytical and audit skills; ability to validate data accuracy, identify root cause, and drive issue resolution across teams and vendors.

• Proficiency in Excel, including lookups, pivot tables, and data validation; ability to work with large datasets accurately.

• Ability to run, interpret, and reconcile HRIS reports and vendor eligibility files.

• Knowledge of benefits-related compliance and documentation expectations, including privacy requirements and plan operations controls.

• Strong communication and stakeholder management skills; ability to coordinate across vendors, employees, and internal partners.

• Strong organizational skills with ability to manage recurring audits, deadlines, and multiple priorities.

OU Health is an equal opportunity employer.