HR Operations Manager

Position Title:

HR Operations Manager Department:
Human Resources

Job Description:

The Manager of Human Resources Operations provides strategic and operational leadership for HR Operations, overseeing the design, optimization, and delivery of high-quality HR services that support the full employee lifecycle. This role leads a centralized team responsible for Workday transactions and employee inquiry management, ensuring efficient, high-quality service delivery. The role ensures that HR processes, policies, and systems are efficient, compliant, and aligned with organizational goals while cultivating a culture of service excellence, data integrity, and continuous improvement.

This position drives operational strategy through effective transaction management, policy governance, compliance readiness, and workforce education, all with a strong focus on creating a positive, consistent, and reliable employee experience.

• Leads day-to-day operations of HR Operations, including Workday transaction processing, employee inquiry management (shared inbox and call support), and service delivery standards.
• Defines and monitors service level expectations, intake processes, and escalation pathways to ensure a consistent and efficient employee and leader experience.
• Develops and implements structured learning pathways to build HR Generalist capabilities
• Elevates team capabilities by integrating HR best practices, emerging trends, and operational excellence into daily work.
• Develops and leads a high-performing HR Operations team by setting clear expectations, providing regular coaching and recognition, and creating individualized development plans.
• Builds and maintains a best-in-class HR Operations model that delivers an exceptional experience.
• Oversees the evaluation, improvement, and execution of HR operational services to ensure accuracy, efficiency, consistency, and scalability.
• Collaborates with cross-functional HR partners and organizational stakeholders to design, implement, and continuously improve HR services, workflows, and support models.
• Ensures HR processes meet organizational standards for quality, timeliness, transparency, and customer service.
• Maintains expert knowledge of federal, state, local, and industry-specific employment laws and regulations; monitors changes, assesses impact, and recommends policy or practice revisions as needed.
• Partners with Legal, HR Business Partners, and leadership to develop and govern scalable, compliant HR policies and procedures that support the employee lifecycle and mitigate organizational risk.
• Responds to inquiries and information requests related to claims or charges filed with government agencies and advises on appropriate actions.
• Ensures compliance with EEO, ADA, FMLA, ADEA, FLSA, Affrative Action, and all other relevant employment regulations.
• Leverages HR data and service metrics to monitor team performance, identify trends, and recommend process or policy improvements, and demonstrate the value of HR Operations.
• Ensures data accuracy and integrity across HR systems and collaborates with HRIS to optimize workflow design, reporting functionality, and auditing practices.
• Champions continuous improvement, operational innovation, and the standardization of HR processes to enhance efficiency and the overall employee experience.
• Partners closely with the HR Compliance Program Manager to support audit readiness, documentation standards, and internal/external audit activities; ensures operational processes meet compliance and regulatory requirements.

• Education:
  
  Bachelor's degree required.
• Experience:
  
  At least 5 years of experience in Human Resources or a related field, 3 to 5 years of progressive leadership experience required.
• License(s)/Certification(s)/Registration(s)
  
  Required:
  
  SHRM-CP, SHRM-SCP or SPHR certification at the time of hire or attainment within 12 months of hire.

• Experience designing or leading HR shared services, service delivery models, or centralized HR operations.
• Exceptional interpersonal and communication skills, including strong writing and presentation abilities.
• In-depth knowledge of federal, state, and local employment laws and regulations (ADA, FMLA, ADEA, FLSA, EEO).
• Experience conducting fact-finding investigations and applying legal/policy frameworks to complex situations.
• Demonstrated commitment to equity, inclusion, and supporting diverse employee populations.
• Ability to navigate sensitive or stressful situations with professionalism and discretion.
• Strong analytical skills with the ability to interpret data, identify patterns, and make informed recommendations.
• Experience developing HR operations dashboards and reporting (e.g., service metrics, volume, cycle time, trends) using tools such as Workday, Power BI, or similar platforms preferred.
• Advanced understanding of HRIS systems, HR reporting, workflows, auditing, and system design (Workday experience strongly preferred).
• Experience with Workday…