Senior Technical Consultant

Job Purpose

In this role, you will be tasked with providing hands‑on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands‑on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long‑term customer success.

Additionally you will engage with the full Customer Success team in order to assure a smooth transition post‑deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

• Work hands on with Okta customers, primarily in a post‑sales role, to provide innovative consulting services.
• Gather, analyze, and document post‑sales requirements.
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
• Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Be prompt and deliver high quality service and leadership to align with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.
• Interact with management and other roles within the customer organization and Okta.
• Collaborate with the sales team on existing customers up‑sell and cross‑sell opportunities.
• Perform hands on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS‑Federation, OAuth, and OpenID Connect.
• While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on‑premise IT landscapes.
• You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
• May provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
• 25% future travel required to customer sites.

• 5+ years experience as a technical consultant delivering solutions to external customers.
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).
• Some knowledge of enterprise web technologies, security and cutting‑edge infrastructures.
• Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
• Familiar with API management using Mulesoft, Axway or Apigee preferred.
• Ability to work independently and multi‑functionally supporting the development of client work you're doing.
• General knowledge of cloud architectures as well as complex enterprise on‑premise IT landscapes.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• SaaS deployment experience:
  Salesforce, Box, Office 365, Workday and HR as master for identities preferred
• Ability to Multi‑task and manage multiple customer engagements is a requirement.
• Able and willing to be a hands‑on contributor
• Superb communication skills, including issue tracking,…