Senior Risk Manager, Transportation Risk and Compliance

Senior Risk Manager, Transportation Risk and Compliance

Stellen-:  |  Services LLC

Want to help Earth's most customer-centric company design, implement, and monitor risk mitigation strategies to improve the customer experience and protect Amazon's brand? In this role, you will manage the lifecycle of complex, cross‑functional risk programs within Amazon's global transportation businesses. You will define risk program objectives, drive improvements quantified with metrics, and operate independently with limited guidance — partnering across organizations to influence technology roadmaps, business decisions, and risk strategy.

You will build new risk frameworks and processes from the ground up, including a Risk Appetite Score methodology and enhanced risk reporting processes, that enable data-driven risk prioritization  will partner with technology teams to design and deploy risk tools and reporting solutions that enable data-driven decision-making. You will establish cross-organizational adoption strategies for change intake and risk oversight processes, ensuring consistent uptake across Last Mile and Middle Mile teams.

You must clearly and concisely communicate identified findings to senior leadership (directors and VPs), write compelling narratives, and design workflows in support of risk-reduction activities. You will negotiate resources and priorities, make trade-offs between short-term needs and long-term strategic objectives, and drive business changes that reduce risk. You will work collaboratively with business stakeholders, legal, technology, and field operations teams to implement world-class, customer-centric risk management solutions.

• Own the lifecycle of change intake programs for both Last Mile (Hub and Flex Operations) and Middle Mile transportation as a mandatory stakeholder in change management rubrics – establishing a comprehensive, scalable process to manage change intake requests across Amazon's transportation network.
• Develop standardized review and impact assessment protocols, stakeholder consultation mechanisms, and prioritization methodology to ensure TRC oversight of program changes, pilots, and expansions.
• Formalize intake and triage processes – including standardized submission templates, service level agreements, escalation paths, and risk-based decision trees – to ensure timely identification and assessment of changes that may impact TRC's risk posture and control environment.
• Implement capacity planning guidelines that balance growing request volumes with timely, risk-based decision-making.
• Coordinate with cross-functional partners including Audit and Monitoring teams (change impact assessments, compliance review, monitoring activity alignment), Last Mile and Middle Mile change management teams (intake routing, rubric alignment), program managers (scope documentation, implementation timelines), and Legal and Policy (implications and monitoring updates).
• Own end-to-end Program & Operations Manual change requests – reviewing submissions from the Change Intake process, evaluating alignment with the tenets and criteria, assessing impact to monitoring activities, and driving communication of changes to impacted stakeholders.

• Lead change management processes for REM – a global, centralized team that reduces and manages operational, legal, and compliance risk to Amazon and our carrier partners.
• Own the review of risk evaluation content ensuring evaluations reflect current landscapes, operational realities, emerging risk, and current methodologies.
• Streamline and eliminate excess workflows, processes, or controls; drive efficiencies and create predictable control and process paths.
• Modernize and maintain TRC's Risk Management Fundamentals training program – aligning core risk curriculum to industry guidelines and the organizational governance framework and keeping it current as methodologies evolve.
• Contribute to risk-related policies applicable to organizational-level goals; balance customer experience against…