Manager, Technical Trainer
Job in
Washington, Tazewell County, Illinois, 61571, USA
Listed on 2026-07-31
Listing for:
Jones Lang LaSalle Incorporated
Full Time
position Listed on 2026-07-31
Job specializations:
-
Management
-
IT/Tech
Job Description & How to Apply Below
On-site locations:
Chicago, IL:
Miami, FL:
Seattle, WAtime type:
Full time posted on:
Opublikowano dzisiajjob requisition :
REQ
523817
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.#
** Manager, Technical Trainer
**** Position Overview
** The Manager, Technical Trainer (M2) leads JLL's North America RME field-training organization — a team of seven Technical Trainers (P2) partnered with the JLL Technical Training Center (TTC). The role owns the structured onboarding of newly hired RME managers across the account, directs the development and delivery of advanced technical-troubleshooting curriculum that extends beyond the standard certification ladder, and governs technical-certification (TAC) compliance across new-site launches.
Working across Central, Operations, and Launch stakeholders, the Manager sets training strategy against business-unit-specific capability gaps, deploys the trainer team against prioritized sites, and converts certification into floor-tested capability through a recurring program of site Tech Drills.
*
* Reports To:
JLL RME Account Leadership (North America)
**** Direct Reports:
Seven Technical Trainers (P2); JLL Technical Training Center
**** Key Responsibilities
**** Team Leadership & Organizational Development
** Lead, coach, and develop a team of seven Technical Trainers (P2) and one Technical Training Center Manager, setting clear performance expectations, conducting regular development conversations, and managing the team's deployment against prioritized sites and business-unit needs. Build and sustain the partnership with the JLL Technical Training Center, aligning curriculum-development priorities with field-delivery requirements. Establish a consistent operating cadence — goal-setting, performance review, and capacity planning — that maintains a high-performing, geographically distributed training organization.
** Manager Onboarding
** Own the structured onboarding of every newly hired RME manager across the account — an estimated population of approximately 89 hires annually, spanning legacy-attrition backfills and new-site builds — using the standardized SMM/MM/AMM Onboarding Plan (Day 1 through Month
3). Ensure each hire follows a consistent, audited ramp, maintaining a predictable onboarding cadence and a uniform manager-readiness standard. Track completion, identify ramp risks early, and report onboarding progress to account leadership.
** Curriculum Strategy & Advanced Troubleshooting Development
** Direct the design and delivery of advanced, cross-system troubleshooting curriculum that extends beyond the standard technical-certification ladder, co-developed with the JLL Technical Training Center. Translate network reliability and performance data into targeted curriculum priorities, concentrating investment on the equipment categories and competency gaps that carry the greatest repair burden. Ensure training content remains current with equipment, controls, and software changes across the fleet.
** Launch Readiness & TAC Compliance
** Govern technical-certification (TAC) compliance across the launch portfolio, partnering with launch leadership on milestone timing so that new sites achieve required certification on the pre-launch clock. Coordinate trainer deployment to support new-site maintenance teams from go-live, ensuring a tested fault-response capability is in place before volume arrives.
** Field Capability & Tech Drills
** Direct a recurring program of on-site Tech Drills that convert classroom certification into floor-tested, repeatable fault response. Set the drill schedule against site risk and readiness,…
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