Call Center Outbound Business Account Representative

Employer Industry: Telecommunications

• Excellent benefits package including medical, dental, and vision plans starting on your first day
• 401(k) with 100% company match after one year of service, up to 5% of eligible compensation
• Tuition reimbursement up to $5,250 in your first year
• Advancement opportunities within a collaborative work environment
• Paid time off, including vacation, holiday, and personal/sick days
• Positive impact on local businesses by providing essential communication services

• Follow up with current customers to ensure satisfaction and upsell additional services
• Make outbound calls to potential business customers to present communication packages
• Enter customer data accurately into the Sales Force system to ensure high-level service
• Utilize product knowledge to assist customers with inquiries and showcase service benefits
• Problem-solve and encourage customers to commit to services

• Minimum of three to six months of related experience and/or training
• Proactive approach to customer engagement and problem-solving
• Previous outbound telemarketing experience in a call center is preferred
• Outgoing personality with the ability to direct conversations and close sales
• Associate's degree or higher is preferred

• Experience in customer service or sales roles, particularly in telecommunications
• Strong communication skills with the ability to tailor interactions to customer needs
• Familiarity with Sales Force or similar CRM systems
• Ability to work in a fast-paced environment and handle multiple tasks
• Demonstrated commitment to community support and customer satisfaction

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.