Digital UX​/UI Manager

Overview

Job Description Summary We are seeking a Digital UX/UI Manager to define, lead, and evolve a unified UX/UI strategy for internal digital products used across the organization. These include internal applications built on the Power Platform, solutions developed in Copilot Studio, Power BI dashboards, internal portals, and custom Generative AI products supporting our workforce. This role blends high-level strategic leadership with hands-on design execution.

The Manager will establish and govern UX/UI frameworks, collaborate with the Branding team to align internal product experiences with corporate brand identity, and ensure consistency and usability across all internal digital tools. The position also serves as a UX/UI consultant for key initiatives and builds the mechanisms to measure user experience and adoption over time. Additionally, they will build and lead a team of UX/UI designers to support our internal digital product portfolio.

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Overview:
We are seeking a Digital UX/UI Manager to define, lead, and evolve a unified UX/UI strategy for internal digital products used across the organization. These include internal applications built on the Power Platform
, solutions developed in Copilot Studio
, Power BI dashboards
, internal portals, and custom Generative AI products supporting our workforce.

• Strategic UX/UI Leadership for Internal Digital Products
• Define and implement a comprehensive UX/UI strategy for internal applications and tools.
• Develop and maintain scalable UX/UI frameworks, design standards, and design systems for internal digital environments across Power Platform, Power BI, Copilot Studio, and internal AI solutions.
• Collaborate with Branding and Communications teams to ensure internal UX standards reflect organizational brand guidelines.
• Integrate brand-aligned UX principles—typography, color palette, iconography, motion, interaction patterns—into internal digital product standards.
• Act as the steward for UX/UI governance to ensure consistency and quality across all internally developed tools.

• Hands-On Internal UX/UI Design & Consulting
• Serve as a senior practitioner and consultant for internal digital initiatives, delivering wireframes, user flows, prototypes, and user-centered UI designs.
• Work with internal stakeholders, product owners, and engineering teams to translate internal business requirements into intuitive internal-facing digital experiences.
• Ensure accessibility, usability, and consistency across internal applications, dashboards, and AI-driven products.

• User Experience Measurement & Continuous Improvement
• Define UX metrics for internal digital products (employee adoption, task completion, satisfaction scores, workflow efficiency, etc.).
• Build monitoring and feedback mechanisms—dashboards, surveys, usage analytics—to track UX performance over time.
• Lead design and execution of A/B tests, multivariate tests, and controlled UX experiments to inform design decisions.
• Analyze insights and recommend improvements to enhance the employee experience and tool adoption.

• Team & People Management
• Lead, mentor, and grow a team of UX/UI designers focused on internal product experiences.
• Foster a culture of design excellence, collaboration, and innovation within the internal digital product ecosystem.

• Bachelor’s or Master’s degree in Design, HCI, Interaction Design, or related technology field.
• 4+ years of UX/UI design experience.
• Strong experience designing for internal enterprise systems, low-code platforms (Power Apps), BI/data visualization tools (Power BI), and AI-enabled interfaces.
• Proven ability to create UX frameworks and internal UX/UI standards.
• Portfolio demonstrating both strategic design system leadership and hands-on UX/UI execution…