Sr Business Analysis Manager - Care Demand Planning Insights and Automation

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The Customer Care Demand Planning team is looking for an energetic, self‑directed, and detail‑oriented candidate for the position of Sr. Business Analysis Manager. This senior‑level individual contributor analyzes customer interactions with T‑Mobile customer support systems and tools, including IVR, bots, and other automated methods. This person will provide key insights to leaders on system performance, evaluate impacts from newly‑added functionality, identify opportunities to better serve our customers while meeting business goals, and develop reporting for use by our partners.

This role is highly visible and requires robust partnership and collaboration across multiple teams. The ideal candidate is highly analytical, able to use data to derive conclusions and clear recommendations, and comfortable working with large and detailed data sets. To be successful in this position, the candidate must be able to communicate complex issues in simple terms, be comfortable with ambiguity, and possess the ability to work independently while producing a quality work product under tight timelines.

• Interact with various teams across the T‑Mobile to provide insights, analysis and recommendations that deliver data‑driven, optimized experiences.
• Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self‑service environments.
• Define product feature and campaign success metrics and benchmarks.
• Work with large, complex data sets to extract and summarize information using SQL, working in platforms such as Snowflake, Azure, and Databricks.
• Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization.
• Construct executive‑level presentations and present complex analytical findings in clear, concise and decision‑impacting manner. Possess the ability to influence leadership through fact‑based analysis.

• Bachelor's Degree in Data Analysis, Data Science, Decision Science or similar quantitative fields (Required)

• 7–10 years of analytics experience solving analytical problems using quantitative approaches.
• Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.).
• Advanced analytics, including SQL analysis of complex datasets, competitive analysis, quantitative analysis & research.
• Experience with Python, R, Go or similar statistics or data science language preferred.
• Telecommunications experience preferred.

• Communication ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner at the executive level.
• Problem solving.
• Data analysis – exceptional at using wide‑ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment.
• Financial modeling.
• Telecommunications experience preferred.

At least 18 years of age. Legally authorized to work in the United States.

Travel:
No. DOT Regulated Position:
No. Safety Sensitive Position:
No.

Base Pay Range: $96,700 – $174,400. Corporate Bonus Target: 20%.

At T‑Mobile, employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most corporate employees are eligible for a year‑end bonus based on company and/or individual performance. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, .

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