Systems Support Specialist

Job Summary

FT, 80 hrs/pp, 1.0 FTE; varies as scheduled.

Under the general direction of the Chief Information Officer, the Systems Support Specialist is responsible for providing software and network support, training, and troubleshooting in a networked microcomputer /virtual environment. Provides support on a wide range applications including Microsoft and Epic. May periodically travel to satellite sites. A person in this position is responsible for maintaining confidentiality in matters relating to patients.

As a professional exempt employee, these responsibilities extend through on-call periods.

• Associate’s degree in computer science; or sufficient combination of education, training/or work experience to demonstrate an in-depth understanding of information system elements and management, preferably recently and in a Healthcare environment.
• 3 + years’ experience in IT Desktop Customer support.
• 3 + years’ experience in Server and application support.
• Strong written and verbal communication skills.
• Demonstrated understanding of IT security practices
• Exceptionally strong Customer Service skills.
• Demonstrated ability to plan, organize and work on multiple tasks simultaneously.

• CompTIA A+ - Preferred
• CompTIA Network+ - Preferred

$28.72- $43.09