Business Analysis Manager - Omnichannel Programs

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This is not a remote position. T-Mobile is a hybrid work environment requiring work in the office three (3) days per week. The successful candidate will be located in the greater Seattle, Washington or Frisco, Texas areas.

The Business Analysis Manager will be a part of the Omnichannel Customer Experience & Frontline Insights Team and be responsible for delivering actionable insights that guide strategic and operational decisions across T-Mobile. This role leads advanced analytics and reporting using tools like data mining, BI platforms, and enterprise AI (e.g., ChatGPT). Partnering with cross‑functional teams—including marketing, product, and digital business managers— they develop customer‑centric recommendations and support complex modeling initiatives.

They also help design scalable reporting structures and synthesize data from behavioral, transactional, and survey sources to uncover insights that enhance customer experience. The ideal candidate is skilled in data architecture, cross‑platform analytics, and turning complex data into compelling, decision‑ready narratives.

• Interact with various teams across T‑Mobile to provide insights, analysis and recommendations that deliver data‑driven, optimized experiences. Integrate behavioral, transactional, and survey data from multiple sources to produce comprehensive analytics on customer journeys and experiences.
• Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self‑service environments. Develop and automate workflows and dashboards that merge data from structured and unstructured sources, including survey data and sentiment.
• Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization. Use enterprise AI tools like ChatGPT to generate executive summaries, detect patterns, and accelerate insight development.
• Also responsible for other duties/projects as assigned by business management as needed.

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
• 4-7 years working experience solving analytical problems using quantitative approaches (Required)
• 4-7 years working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.) (Required)
• 4-7 years working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
• Working experience with Python, R, Go or similar statistics or data science language preferred. (Preferred)
• Telecommunications (Preferred)

• Data Analysis:
  Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment. (Required)
• Problem Solving (Required)
• Communication:
  Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives. (Required)
• Financial Modeling (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

$77,900 - $140,500

Corporate Bonus…