Service Operations Specialist

Service Operations Specialist

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

The Service Operations Specialist ensures seamless support and operation of the primary OSS/BSS system. This role is essential in maintaining accurate reporting, providing reliable Tier technical support, and supporting billing processes. By contributing to operational efficiency and customer satisfaction, the Specialist plays a crucial role in the success of our services. The Specialist helps to enhance departmental operations and customer satisfaction.

This position is located on-site in our Freeland location.

• Data Reporting:
  Prepare and update pivot table reports weekly, monthly, and as needed to ensure the delivery of accurate and timely data insights.
• Billing Support:
  Serve as a backup for billing functions, handling the process with precision and adherence to strict deadlines.
• Technical Support:
  Provide Tier 1 system support to internal users, effectively resolving technical issues while minimizing the need for repetitive instruction.
• Communication:
  Engage with a diverse group of employees, delivering technical and functional information in an accessible way.
• Data Management:
  Utilize SQL queries and advanced Excel features, such as pivot tables and data filtering, to fulfill various reporting requirements.
• Documentation:
  Maintain and update system management processes, support resolutions, and reporting workflows to promote clarity and knowledge continuity.

• Associate degree in a related field (e.g., Business, Information Systems, or Computer Science) or equivalent technical training is required, with a preference for experience in telecom or related industries.
• Two years of experience in a similar support or reporting role, ideally within a telecom or service industry environment, with demonstrated experience in SQL and Excel data functions.
• Proficient in SQL for data querying and advanced Excel, including creating pivot tables and formulas.
• Accurate in billing and reporting tasks, consistently meeting deadlines.
• Engages effectively with diverse employees and communicates complex information clearly.
• Skilled in troubleshooting issues and quickly adapting to changes in systems.
• Committed to keeping up with software updates and actively pursuing self-learning opportunities to stay current with evolving software systems and related technologies.
• Pre-employment and ongoing drug screens required.
• Must be eligible to work in the USA.
• Pass background check.

$25.12 - $45.48 per hour

• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• Paid holidays
• Employee Assistance Program
• 401(k) - Company matching
• WT Employee service discount (if eligible)
• Other Compensation

This position is currently accepting applications.