Service Operations Specialist

Location: Freeland

* Service Operations Specialist ( ON- SITE)
* Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

* Location:

Freeland, WA
* The Service Operations Specialist ensures seamless support and operation of the primary OSS/BSS system. This role is essential in maintaining accurate reporting, providing reliable Tier technical support, and supporting billing processes. By contributing to operational efficiency and customer satisfaction, the Specialist plays a crucial role in the success of our services. The Specialist helps to enhance departmental operations and customer satisfaction.

* This position is located on-site in our Freeland location.
* * DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO:
*
* * Data Reporting:
* Prepare and update pivot table reports weekly, monthly, and as needed to ensure the delivery of accurate and timely data insights.

* * Billing Support:
* Serve as a backup for billing functions, handling the process with precision and adherence to strict deadlines.

* * Technical Support*:
Provide Tier technical system support to internal users, effectively resolving technical issues while minimizing the need for repetitive instruction.

* * Communication:
* Engage with a diverse group of employees, delivering technical and functional information in an accessible way.

* * Data Management:
* Utilize SQL queries and advanced Excel features, such as pivot tables and data filtering, to fulfill various reporting requirements.

* * Documentation:
* Maintain and update system management processes, support resolutions, and reporting workflows to promote clarity and knowledge continuity.

* MINIMUM REQUIREMENTS:

* * Associate degree in a related field (e.g., Business, Information Systems, or Computer Science) or equivalent technical training is required, with a preference for experience in telecom or related industries preferred

* Two years of experience in a similar support or reporting role, ideally within a telecom or service industry environment, with demonstrated experience in SQL and Excel data functions.

* Proficient in SQL for data querying and advanced Excel, including creating pivot tables and formulas.

* Accurate in billing and reporting tasks, consistently meeting deadlines.

* Engage effectively with diverse employees and communicate complex information clearly.

* Skilled in troubleshooting issues and quickly adapting to changes in systems.

* Committed to keeping up with software updates and actively pursuing self-learning opportunities to stay current with evolving software systems and related technologies.

* Pre-employment and ongoing drug screens required

* Must be eligible to work in the USA

* Pass background check

Whidbey Telecom is an Equal Employment Opportunity Employer

Whidbey Telecom is a smoke-free and drug-free workplace

* Benefits:
* Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs, based on eligibility. They include:

Health, Dental, Vision, and Life Insurance

Paid Time Off

Paid holidays

Employee Assistance Program

401 (k)
-Company matching

WT Employee service discount (if eligible)

Other Compensation

_ID=6692076

Pay: $25.12 - $45.48 per hour

Expected hours:
No more than 40.0 per week

Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Health insurance

* On-the-job training

* Paid time off

* Vision insurance

Application Question(s):

* Are you at least 18 years of age or older? xrlwcon

Education:

* Associate (Preferred)

Experience:

* customer transactional data: 5 years (Required)

* of SQL query skills?: 1 year (Required)

* using VLOOKUP and pivot tables: 1 year (Required)

Work Location:

In person