Senior Product Manager, Digital -App​/Web

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through annual stock grants, employee stock purchase plan, 401(k), and access to free, year-round money coaching. This position sits in Bellevue, WA or Overland Park, KS.

This is not a remote role; it is a hybrid schedule requiring at least 3 days a week in the office.

The Sr Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is accountable for T-Mobile s internal and external products, platforms, services, experiences envisioned to achieve the business purpose or results.

This role involves identifying customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team and stakeholders to deliver the opportunity. The role requires strong customer empathy, critical thinking, commercial and analytical skills, and leadership to deliver delightful and differentiated products that drive growth and positively impact customers’ lives.

• Owns product end to end for complex or cross-platform solutions; creates, manages, maintains, and communicates product vision and strategy.
• Identify target customers and design and drive end-user product research.
• Partner with business, internal/external teams, and leadership to understand current customer experiences and identify opportunities.
• Analyze quantitative and qualitative data to identify product innovations and opportunities, assessing impact with data scientists as needed.
• Demonstrate rapid hypothesis-driven testing methodologies (e.g., paper prototypes, A/B testing) to inform direction and prioritize investments.
• Perform cost-benefit, ROI, and NPV analyses; conduct competitive product analysis to support decision making.
• Work with partners and follow enterprise processes to secure and maintain product funding.
• Anticipate industry trends and incorporate analyses into the product process.
• Communicate, influence, and sell ideas to senior leadership; regularly deliver product presentations.
• Lead ad hoc analyses and present information to executive management as requested.
• Influence product feature sets and positioning strategies to improve customer experience and drive growth.
• Collaborate with external partners to assess partnerships and licensing opportunities.
• Maintain understanding of tech trends and assess their impact on the roadmap.
• Use customer insights for product vision, strategy, and priorities; engage with customers to deepen empathy.
• Develop and manage an active VOC (Voice of Customer) feed for the team.
• Proactively seek opportunities to delight customers and meet unmet needs; evangelize the customer-first mentality.
• Translates product/platform strategy into detailed features and user stories for Dev teams; prototypes may be involved.
• Manage product backlog and priorities for multiple Agile/Scrum teams; ensure alignment with business and customer impact.
• Collaborate with Architecture and Dev teams on technical debt and long-term investments in the roadmap.
• Incorporate production defect considerations into backlog prioritization; communicate release plans with teams.
• Generate dashboards and reports to track product health and success metrics; conduct quarterly business reviews and steering meetings.
• Run beta and pilot programs; collaborate with marketing and PR to promote the product.
• Support sales, marketing, and partner teams with product knowledge and documentation.
• Contribute to the overall execution of the software development lifecycle, from strategy through deployment and support.
• Identify technical challenges and work with the team to make informed trade-offs.
• Ensure product quality and performance in production; manage response to critical defects and communicate with stakeholders.
• Devel…