IT Support Specialist Level 1
Job in
Algona, King County, Washington, USA
Listed on 2026-05-23
Listing for:
Precision Castparts
Full Time
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Network Administrator
Job Description & How to Apply Below
Position Summary
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs computers, PC software, printers, cables, and network connections.
Reporting StructureThe IT Support Specialist Level 1 will report to the IT Manager.
ShiftMonday-Friday, 7am-3:30pm
PrimaryDuties & Responsibilities
- Work closely with the IT Manager on Projects.
- Provides computer, hardware, and software support. Installs and services software.
- Printer troubleshooting.
- Connect computers and terminals to existing data networks.
- Instructs users in the use of computers and networks.
- Responds to and resolves troubleshooting tickets.
- May be assigned to work on special projects.
- Patching of systems in support of cyber security.
- Some travel between the different PCC sites may be required.
- Other duties as assigned.
- Microsoft Office 365
- Microsoft Software Center / SCCM deployments
- Microsoft Teams
- Windows 10/11/Server OS
- MS Windows Active Directory administration.
- ERP and Ticketing system experience.
- Hardware and software troubleshooting experience.
- Creative problem‑solving skills with strong troubleshooting skills.
- Ability to deliver excellent customer service to users with various levels of computer knowledge.
- Ability to take direction well and be a motivated self‑starter.
- Must be open and excited to learn new technologies.
- Must have strong communication skills, both written and oral.
- Should be customer service‑oriented and learn techniques to best serve clients.
- 1 to 2 Years in related field
- BA or BS in Computer Science or equivalent work experience
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