UX Designer II, Global Procurement Technology

UX Designer II, Global Procurement Technology

Job :  |  Services LLC

Amazon's Global Procurement Organization is on a mission to transform how procurement works at Amazon scale. We build the technology that powers billions of dollars in purchasing decisions, and we need a UX Design Lead to shape the future of that experience.

• Lead end-to-end design and UX research for both external-facing and internal-facing procurement tools used across Amazon's global operations.
• Conduct user research, usability studies, and data analysis to deeply understand customer needs and translate insights into design decisions.
• Leverage AI and emerging technologies to simplify complex user journeys, drive efficiency, and reimagine how teams interact with procurement systems.
• Partner with engineering, product, and business stakeholders to translate ambiguous, large-scale problems into intuitive experiences.
• Set the design vision, raise the bar for quality, and mentor designers while fostering a culture of customer obsession.

• Plan and propose innovative design solutions across web applications, internal tools, and complex workflow systems, leveraging AI-powered technologies to drive efficiency and elevate the user experience.
• Lead end-to-end UX research including user interviews, usability studies, and contextual inquiries to uncover customer insights that inform design strategy.
• Conduct user journey mapping and define information architecture to simplify complex procurement workflows, ensuring intuitive navigation and seamless task completion.
• Iterate rapidly on design solutions, developing wireframes, interaction flows, and high-fidelity prototypes in Figma to communicate design ideas effectively.
• Advocate for design decisions by grounding them in research findings, business goals, usage data, and user needs.
• Collaborate with engineers, product managers, data scientists, and business stakeholders throughout the product lifecycle to deliver user-friendly, results-driven experiences.
• Explore and integrate AI and machine learning capabilities into product experiences to automate tasks, surface insights, and reduce friction for users.
• Assess and optimize feature performance through research, A/B testing, and analysis of key metrics.
• Present design work and research findings to cross-functional teams and senior leadership.
• Contribute to the team's shared knowledge of user-centered design and research methodologies.

Global Procurement Technology is the technical and design force behind Amazon's Global Procurement Organization. We build the tools and systems that power procurement across Amazon — a function that forms the backbone of the company's operations. Our team sets the technology strategy for the business, driving its AI transformation by embedding intelligent automation, machine learning, and data-driven capabilities into every layer of the procurement experience.

We partner closely with business teams to modernize systems, simplify complex workflows, and deliver scalable solutions that help Amazon procure smarter, faster, and more efficiently at global scale.

• 3+ years of delivering design solutions as a UX designer or interaction designer.
• Knowledge of best practices for information architecture and design.
• Have an online portfolio or samples of work on resume, demonstrating experience creating great end‑to‑end, user-centered design solutions and patterns, across desktop and mobile devices.
• Have an online portfolio demonstrating strong visual design skills and advertising experience across a range of media and platforms, along with work that reflects your design process.
• Bachelor's degree or above in design, human-computer interaction (HCI), or Associate's degree or above.
• Experience with a variety of design tools (e.g., Figma, Sketch, Illustrator).

• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.
• Experience guiding or managing user research and usability testing.
• Knowledge of usability principles and techniques.
• Experience communicating clearly and…