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Service Desk Technician Security Clearance
Job in
Keyport, Kitsap County, Washington, 98345, USA
Listed on 2026-06-03
Listing for:
American Systems Corporation
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Keyport
* AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities
* Provide front-line technical support by documenting, tracking, and resolving customer issues, including CAC card registration, command transfers, PIN and password resets, and user account reactivations, following established help desk procedures.
* Revise and write standardized materials such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical/administrative publications focused on work methods, procedures, and system usage.
* Use available technical resources (manuals, catalogs, operating procedures, diagrams, and knowledge base articles) to troubleshoot issues, explain solutions, and guide users through account, access, and system processes.
* Maintain accurate records of tickets, service requests, resolutions, documentation updates, and revisions; prepare and submit a comprehensive monthly report summarizing help desk activities and trends.
* Collaborate with supervisors and senior staff to clarify technical information, refine procedures, and improve user-facing documentation and support materials (FAQs, how-to guides, internal process documents).
* Answering Help Desk calls, assist customers in troubleshooting issues in software applications, document support requests in automated tracking systems and defect tracking systems
* Communicate and meet with government personnel Qualifications
* High School diploma
* Active Secret Clearance
* U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
* Proficient in MS Teams
* Familiarity with Jira
* Familiarity with Citrix/Remote Desktop protocol applications
* Familiarity with SQL Server Management Studio (SSMS)
* Familiarity with Relational Database management systems (RDBMS) and basic SQL queries Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $68,328.00/Yr.
- USD $68,328/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status
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