Network Operations Manager

100 N Hayford Rd, Airway Heights, WA 99001, USA

Posted Tuesday, May 5, 2026 at 10:00 AM

The Network Operations Manager is responsible for the reliable, secure, and efficient operation of enterprise infrastructure systems supporting gaming, resort, and corporate operations. This role ensures that network, systems, and core platforms consistently meet the availability, performance, and security requirements of a 24/7 regulated gaming environment.

The position leads infrastructure operations and establishes operational standards that enable consistent, scalable, and compliant service delivery. Success in this role is measured by infrastructure availability, service reliability, security control effectiveness, and team performance.

The role translates business and operational requirements into stable, supportable technology services and ensures infrastructure capabilities align with organizational priorities, regulatory obligations, and service expectations. The position provides operational insight and recommendations to support infrastructure planning and technology decisions, in partnership with IT leadership, while maintaining primary accountability for service delivery and operational performance.

• Ensures infrastructure availability and performance required to support uninterrupted gaming, resort, and enterprise operations
• Defines, monitors, and maintains service level performance (e.g., availability, response, and resolution targets) aligned with business and operational requirements
• Sustains system reliability through structured lifecycle management, including maintenance, upgrades, and capacity planning
• Maintains operational readiness for system recovery and continuity in alignment with established recovery objectives

• Ensures infrastructure environments operate within defined security and regulatory requirements through execution of security controls and timely remediation of vulnerabilities
• Ensures infrastructure operations are audit-ready through consistent documentation, control validation, and issue resolution
• Coordinates response and resolution of security-related events to minimize impact and prevent recurrence

• Leads a high-performing infrastructure operations team by establishing clear expectations, accountability, and adherence to service and operational standards
• Develops team capability to support current and future operational needs, reducing reliance on single points of failure
• Maintains appropriate staffing, coverage, and skill alignment to support a 24/7 operational environment

• Ensures operational processes and documentation support consistent, repeatable, and scalable service delivery
• Drives resolution of systemic issues through root cause analysis and implementation of long-term corrective actions

• Ensures infrastructure services support business operations, particularly gaming and guest-facing systems
• Provides clear, timely communication of system status, incidents, and operational risks to stakeholders
• Aligns infrastructure priorities with business needs to minimize operational disruption and service impact
• Makes operational decisions regarding prioritization of infrastructure work, incident response, and resource allocation within established standards
• Ensures vendor-supported services meet performance, reliability, and service expectations
• Aligns vendor activities and support with operational priorities and infrastructure needs
• Provides input into infrastructure budget planning and manages resources within assigned scope to ensure efficient service delivery

• Directly supervises Senior Network Administrator(s) and/or Systems Administrators (typically 2–6 team members)
• Responsible for hiring, onboarding, performance management, disciplinary action, and termination decisions
• Establishes team priorities, schedules, and operational coverage
• Provides technical guidance and ensures adherence to…