UX Researcher II, Global Procurement Technology

UX Researcher II, Global Procurement Technology

Job :  |  Services LLC

Amazon's Global Procurement Organization is on a mission to transform how procurement works at Amazon scale. We build the technology that powers billions of dollars in purchasing decisions, and we need a UX Research & Design Lead to shape the future of that experience.

In this role, you will lead end-to-end UX research and design for both external-facing and internal-facing procurement tools used across Amazon's global operations. You will conduct user research, usability studies, and data analysis to deeply understand customer needs and translate insights into design decisions. Leveraging AI and emerging technologies, you will simplify complex user journeys, drive efficiency, and reimagine how teams interact with procurement systems.

You will partner with engineering, product, and business stakeholders to translate ambiguous, large-scale problems into intuitive experiences. You will spend approximately 75% of your time planning and conducting user research—from generative discovery through evaluative testing—to uncover how people understand, trust, and interact with AI systems. The remaining 25% will be hands‑on UX design work, translating research insights into interaction concepts, prototypes, and design artifacts.

• Lead end-to-end UX research and design for both external-facing and internal-facing procurement tools.
• Conduct user research, usability studies, and data analysis to deeply understand customer needs.
• Leverage AI and emerging technologies to simplify complex user journeys and reimagine procurement interactions.
• Partner with engineering, product, and business stakeholders to translate large-scale problems into intuitive experiences.
• Plan and conduct user research (generative discovery to evaluative testing).
• Translate research insights into interaction concepts, prototypes, design artifacts.
• Execute research studies using qualitative and quantitative methods (usability testing, interviews, surveys, diary studies).
• Conduct user journey mapping and define information architecture for procurement workflows.
• Translate research findings into design concepts—wireframes, interaction flows, low‑to‑mid fidelity prototypes.
• Assess and optimize feature performance through research, A/B testing, and analysis of key metrics.
• Champion the customer perspective, articulating pain points, surfacing unmet needs, and advocating for transparent, explainable, inclusive experiences, especially where AI decisions impact end users.

Global Procurement Technology is the technical and design force behind Amazon's Global Procurement Organization. We build the tools and systems that power procurement across Amazon, a backbone of the company's operations. Our team sets the technology strategy for the business, driving its AI transformation by embedding intelligent automation, machine learning, and data-driven capabilities into every layer of the procurement experience. We partner closely with business teams to modernize systems, simplify complex workflows, and deliver scalable solutions that help Amazon procure smarter, faster, and more efficiently at global scale.

• 3+ years of proven success leading User Research projects with demonstrated impact.
• Experience leading User Research projects end-to-end (study design, recruiting, moderation, analysis, reporting).
• Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and multiple methods within a study.
• Portfolio demonstrating past work experience and deliverables (study plans, reports, personas).
• Experience delivering design solutions as a UX designer or interaction designer.

• Master's degree in Human Factors, HCDE, or Cognitive Psychology.
• Knowledge of quantitative data analysis and statistics.
• Experience conducting and applying research in a global context.
• Experience working in a highly Agile/Scrum environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our…