Principal UX Designer, Delivery Customer Experiences

Principal UX Designer, Amazon Delivery Customer Experiences

Job :  |  Services LLC

Have you ever experienced the delight of knowing you’ll get a delivery exactly when and how you wanted it? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking our next Principal Designer to reimagine how millions of customers engage with their purchases across the entire post‑purchase journey, transforming everyday moments into experiences customers can genuinely look forward to.

• Establish design strategy and vision to inspire and deliver impactful experiences for the customer by delivering on design artifacts, research, and innovation activities.
• Identify cross‑organization opportunities and align scalable solutions across programs and organizations to ensure a cohesive customer experience.
• Develop and maintain a rising quality of design standards including accessibility, UX guidelines, and CX metrics across teams and partners.
• Present and defend design recommendations to partners, stakeholders, and executive leadership for alignment, feedback, and approvals.
• Partner with business and technology teams to leverage scale for new innovations without compromising core experience principles.
• Exemplify and advocate for ideal design standards and operations in partnership with leaders across the organization.
• Educate teams and maintain points of view on the use of emerging and evolving technologies for CX innovation like AI, LLM, and more.

The Amazon Delivery’s Customer Experience team (ADX CX) is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices.

We love complex problems, growing in fast‑evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

• 10+ years of design experience.
• Available online portfolio for review.
• Knowledge of usability principles and techniques.
• Experience defining design patterns and maintaining UX standards.
• Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design).
• Experience in end‑to‑end design projects from shaping business/design strategy through execution.
• Knowledge of best practices for information architecture and product design.
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar.

• Experience designing customer‑facing retail products.
• Experience presenting to and effectively advising executives and senior leaders within and outside of design.
• Experience providing and effectively communicating strategic and tactical recommendations based on data.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, optional supplemental life plans, EAP, mental health support, a medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Location:

USA, WA, Bellevue – Salary range: $ – $ USD annually.

Posted:
April 15, 2026 (Updated about 1 hour ago)