IT Support Technician Onsite

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Insitu has an immediate need for an IT Support Technician for a contract opportunity that is onsite in Bingen, WA. This role troubleshoots, services, and repairs a wide variety of computer hardware, software, and AV equipment.

Provides IT support to customers, responds to service requests, finds fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills.

• Initial system configuration of computers, peripheral equipment, and software
• Develop standard guidelines to be used for self-help and/or responding to customer requests
• Respond to tickets in accordance with established guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Elevate and coordinate out of scope technical issues
• Assess needs and recommend hardware or software to meet end user needs
• Enter purchase requisitions as necessary

• Customer service mentality
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Reliable
• Advanced understanding of computers, networks and software
• Experience using MS Office applications:
  Word, Excel, Outlook, TEAMS
• High attention to detail
• Ability and willingness to work in a collaborative team environment
• Ability and willingness to quickly learn new technology and software
• Ability to lift 35 lbs.

• 3 years of related experience and an associate’s degree or a comparable combination of education and experience.

Must be able to commute to Bingen, WA. Position is an on-site role.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.