Clinical Systems Analyst

Job Summary

Clinical and technical liaison to nursing, medical staff and other patient care areas to coordinate and optimize aspects of planning, design, development, implementation, maintenance, and evaluation of clinical information systems. This position will be responsible for analyzing complex clinical operations and structure processes to facilitate decision making regarding clinical systems. Utilizing the knowledge and skills of clinical practice to determine and design information processes and ensuring information systems are consistent with professional standards of practice.

Helps to identify, evaluate, and assess clinical information systems and develop recommendations on the impact of integration with existing workflows.

This is a fully on-site position. Candidates must be able to work on-site at our facility. Remote and hybrid work arrangements are not available for this role.

1. Coaches, mentors, and provide one-on-one at the elbow support for members of the clinical team in gaining and maintaining competency in use of the Electronic Health Record (EHR).

2. Serves as Tier 1 Informatics ticket support. Actively monitoring, triaging, troubleshooting, assigning, and resolving internal tickets. Escalating to host site, when appropriate.

3. Develops training materials, job aids, and documentation for end users as needed or in support of colleague work efforts. Assists in maintaining caregiver facing data repository.

4. Support Informatics project manager, acting as SME, providing regular updates and notification of risks or issues. Assists in gathering pre/post KPI data.

5. Identifies and implements applications or workflow process improvements that assist staff in assimilating information technology into their daily practice

6. Advocates for patients' needs and rights pertaining to the healthcare system's clinical information systems including issues of confidentiality of medical information

7. Educates clinicians and patients across the enterprise regarding the use of the EHR and associate best practices

8. Assists and supports end users with problems, questions or projects related to the EHR

Staff Member Responsibilities

1. Adaptability and Change Management

Demonstrates adaptability in a dynamic work environment by asking clarifying questions and providing constructive, respectful feedback and input.

Senior-Level Expectations:

· Demonstrates flexibility and positively responds to changing priorities, processes, and organizational needs.

2. Relationship Building and Collaboration

Maintains effective working relationships with supervisors, colleagues, and other team members through professional communication and collaboration.

Senior-Level Expectations:

· Builds and sustains productive relationships across departments and throughout the organization.

3. Service Excellence

Consistently delivers a level of service that meets Summit Pacific Medical Center (SPMC) standards for patients, customers, and co-workers.

Senior-Level Expectations:

· Anticipates the needs of others and responds proactively.

· Goes above and beyond to provide exceptional service and support.

4. Learning and Professional Development

Participates in ongoing training, professional development, and competency-building activities to maintain and enhance job performance.

Senior-Level Expectations:

· Assists in the training, development, and mentoring of others.

5. Effective Work Practices

Performs job duties in accordance with SPMC expectations for quality, accuracy, productivity, and timeliness. Demonstrates the ability to reprioritize and adjust focus as necessary to achieve expected outcomes.

Senior-Level Expectations:

· Demonstrates initiative and successfully performs advanced job functions.

· Monitors workload effectively and prioritizes responsibilities to achieve desired results.

6. Teamwork and Engagement

Actively participates in team activities and contributes to a positive, collaborative work environment. Welcomes and supports new team members.

Senior-Level Expectations:

· Meets team deadlines and fulfills assigned responsibilities.

· Assists with onboarding, orientation, and acclimation of new team members.

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