Technology Internship - Part time 20 hours per week

Information Technology Technician

*** 26/27 School Year Only - Part time position 20 hours per week ***

Essential Functions and Responsibilities:

• Work under the supervision of the Director of Information Technology.
• Provide technical assistance supporting district-wide technology relating to networks, hardware, and software via in-person / telephone support to ensure minimal down time and improve student and staff productivity.
• Provides technical support for users across the district's 3 core school buildings and 3 support buildings. All located on the same campus.
• Maintain and develop, when necessary, technical documentation for the purpose of providing instruction and reference. Provide staff training sessions.
• Researches and recommends appropriate software or hardware for users' needs; installs software and updates.
• Assist in maintaining and supporting district inventory, imaging, software licensing, help desk tickets
• Effectively troubleshoots and supports PC and Apple hardware, servers, printers, and other peripherals.
• Provide support for District's Network infrastructure - i.e. wireless connections, switches, hubs, new wire installation, termination of RJ-45 connectors and CAT 5e/6 connections
• Receives and responds to Help Desk inquiries from staff members regarding technology problems.
• Prepares and/or submits various other records and reports, computer manuals, monthly reports, analytical/diagnostic reports, training materials, inventory lists, spreadsheet, logs, work schedules, memos, correspondence, etc.
• Manages special projects related to information technology.
• Perform other duties as assigned by Director of I.T.

Qualifications:

• Working knowledge and hands-on experience with personal computers, internet/intranet protocols and standards.
• Provides excellent customer service to technology users throughout the school district.
• Represents the Information Technology Department professionally at all times.
• Functions as a team player, who works to bring technology to students.
• Seeks help when needed.
• Ability to maintain accurate records.
• Ability to work under limited supervision following standardized practices and/or methods.
• Ability to diagnose, and solve problems, and exercise independent judgment.
• Ability to plan, organize, prioritize work, complete tasks, and meet deadlines in a timely and efficient manner.
• Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills. Including district administrative staff, and school building staff and students.
• Ability to manage multiple tasks and projects.
• Follows through on all assigned tasks to completion.
• Must be punctual, dependable, self-disciplined, and have excellent attendance.
• Able to maintain confidentiality when dealing with sensitive information and data.
• Strong customer service skills and understanding of business telephone etiquette required.
• Demonstrate effective communication skills, both oral and written.
• Valid Washington State Driver's License. Travel between district locations utilizing personal vehicle.

Special Attributes:

The candidate must maintain these attributes:

• Work collaboratively with district staff within the schools and the district;
• Maintain composure, professionalism and tact in dealing with students/staff/parents;
• Dress and demonstrate appearance appropriate to a professional educational setting;
• Effectively communicates with peers, customers, and others.
• Strives to achieve maximum productivity in an environment of limited resources.

REPORTS TO:

Executive Director, Information Technology

SALARY:
Dependent upon experience and education

HOURS/DAYS: 7:30 a.m. – 4:30 p.m./260 day contract/ 20 hours per week

PHYSICAL DEMANDS:

The duties of this job require the employee to regularly sit and use hands to type, finger, feel, or handle; reach with hands and arms; and manually keyboard. Sitting for extended periods of time is required. Close and color vision/inspection is also required. The employee is also expected to lift and/or move up to 50 pounds.

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.…