IT Manager - Sun Mountain Lodge Winthrop, WA

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Full Time Technical Winthrop, WA, US

3 days ago Requisition

Salary Range: $80,168.40 To $90,000.00 Annually

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable IT Manager for Sun Mountain lodge in Winthrop, WA.

Job Purpose:

As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort . Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses , and reviews maintenance agreements.

Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• A warm personality, attentive and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• He / She must be a self-starter, alert, energetic, responsible and flexible.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts , and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller , Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards preferred.

This job requires the ability to perform the following:

• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.
• Manage leadership in the establishment of project scope, technical strategy , cost , budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti virus setup and day to day support.
• Able to plan , assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
• Monitors and maintains proper inventory of hardware and software license.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related task assigned by the management.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

• Insurance:
  Medical, dental, vision insurance available for full-time employees and their families;
  Short-term and Long-term Disability Insurance;
  Supplemental Life Insurance; and Flexible Savings Account
• Retirement:
  After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
• Paid Time Off:
  Vacation Time - 80 hours on your first 3 years of service;
  Sick Time – 1 hour accrued per 30 hours worked
• Paid Holidays:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day