Deputy Director, Digital Communication Services; National

21408 - Deputy Director, Digital Communication Services (National)

The Digital Communication Services role is a critical element of the Technology Services directorate.

The role leads the strategic design, delivery, resilience and transformation of the Ministry of Justice’s (MoJ) national voice, video, audio-visual and real-time collaboration services, supporting around 100,000 users across courts, prisons, probation, corporate offices and partner organisations.

The portfolio includes enterprise voice and telephony, secure video, meeting room technology, digital signage and the Virtual Courts Platform, all of which are essential to frontline justice delivery, access to justice and effective cross-agency working.

As a Deputy Director (SCS1) reporting to the Director of Technology within Justice Digital, Data & Science, the postholder is accountable for the end-to-end performance, resilience and modernisation of Digital Communication Services across MoJ. The role leads approximately 62 staff across multiple locations and manages a budget of around £30m, ensuring services are secure, value for money and aligned to wider departmental priorities and user needs.

• The Deputy Director for Digital Communication Services will lead the strategic design, delivery, resilience and transformation of Communication & Collaboration Services across MoJ, including enterprise voice and telephony, secure video, audio-visual and meeting room technology, digital signage and the Virtual Courts Platform. These services are critical to frontline justice delivery and cross-agency working.
• Strategic leadership, vision setting and roadmap ownership for Digital Communication Services
• Operational performance, incident leadership and service assurance across business-critical services
• Transformation delivery, including modernisation, cloud hosting and lifecycle replacement of legacy services
• Commercial, financial and supplier management to ensure value for money and effective delivery
• People leadership, capability development and organisational culture across multidisciplinary teams
• Senior stakeholder engagement and cross-MoJ coordination to enable coherent, end-to-end service delivery.
• Proven senior leadership of large-scale technology services with significant operational and reputational impact.
• Track record of leading the transformation and modernisation of communication services while maintaining service stability and performance.
• Strong experience of managing major suppliers, significant budgets and delivering value for money through effective commercial and financial management.
• Demonstrable ability to influence senior stakeholders, lead multidisciplinary teams and build alignment across organisational boundaries.
• Experience developing and implementing technology strategies and roadmaps that balance service resilience, user needs, modernisation and value for money
• Experience leading enterprise communication services, including telephony, video, workplace technology or real-time collaboration platforms.
• Experience operating in a highly regulated, operationally critical environment such as government, justice, healthcare, defence or emergency services.

This is a fantastic opportunity to make a real impact across the Ministry of Justice, strengthening the communication services that enable our people, support operational delivery and help improve how citizens and colleagues experience justice services.