Technical Services Specialist

join our team and experience endless career possibilities if you are an existing employee, please navigate to the internal job posting using this link: $9925/.htmld

we are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

the role of the technical services specialist i is to support the stable operation and perform daily troubleshooting of the ilani in-house support calls relating pc hardware and software, network, and telecommunications.

• promotes superior guest service.
• maintains, and perpetuates a positive organizational culture according to the principles of the spirit of tâlícn and core values.
• support the operation of the computer network including software and hardware linking computer systems in various departments and divisions.
• ensures that high quality support and services are provided to team members using network and desktop computers.
• assists team members (by phone or in person) with desktop/computer, peripheral and mobile device problems requiring troubleshooting and problem analysis skills.
• write system documentation and standard operating procedures for systems installation, operation, and maintenance to submit to the technical service manager for approval.
• serve on project teams and perform systems analysis for various company-wide hardware and software projects.
• maintain and update the service desk ticket system as issues are reported by team members.
• acts as a technical liaison to assist team members with complex desktop computer hardware and software problems.
• recommends items for purchase.
• develops and utilizes systems/procedures to monitor and maintain the computer network.
• maintains documentation of computing hardware and software, including installations, problems, fixes, and upgrades.
• installs and maintains network components, system and desktop software and hardware.
• installs and/or moves computers from one location to another.
• sets up and tests new computer hardware configurations, performs diagnostics on desktop and network systems, pulls and connects/terminates various data and other communications cables, disassembles and replaces parts as needed.
• performs monthly preventative maintenance.
• aides in inventory management of backstock and supplies.
• troubleshoot issues as they arrive, documenting activity, in detail, within ticketing system.
• works with management, peers, and vendors to design and implement hardware/software solutions, logical models, operational management models, and business continuity plans for systems under management.
• works with management, peers and vendors to provide ongoing monitoring, performance tuning, implementation, and root cause analysis for systems.
• creation and maintenance of troubleshooting and operational documentation for systems.
• authors and peer-reviews documentation.
• provides and receives cross-discipline training in order to ensure maximum availability of systems under management; conducts security awareness training.
• communicates effectively verbally, and in written form.
• carries and responds to off-hours communications device in order to provide 24x7 support for systems under management.
• actively pursues opportunities, as an individual and as part of a group, to improve knowledge, tools, and processes for systems under management.
• maintains confidentiality of sensitive information.
• performs other duties as assigned.

• associate degree in information systems, computer science, engineering, business, or related field, and two (2) years of progressive information systems experience in a client technologies or it customer service specialist role – or – high school diploma or ged and six (6) years of progressive information systems experience in a client technologies or it customer service environment.
• must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• demonstrated advance knowledge of microsoft operating systems.
• requires…