Workday and UKG Analyst

Workday And UKG Analyst

The Workday and UKG Analyst is responsible for configuring, maintaining, and optimizing the hospital's HR technology ecosystem with primary focus on Workday and UKG. This role partners with HR, Payroll, IT, Finance, and clinical leadership to ensure system accuracy, regulatory compliance, seamless integrations, and excellent end-user support in a healthcare environment that requires high reliability and data privacy.

The role serves as a technical expert for payroll, workforce management, timekeeping, scheduling, labor management, productivity, and related enterprise systems. This position is accountable for system administration, configuration support, security design, reporting, integrations, troubleshooting, testing, and continuous optimization. The position represents technical problem solving, reporting expertise, vendor coordination, data integrity, and continuous improvement across Workday and UKG.

Essential Duties and Responsibilities

System Administration and Configuration

• Configure, maintain, and optimize Workday and UKG.

• Maintain business rules, calculations, workflows, accrual structures, scheduling structures, labor rules, and security settings.

• Ensure system configurations align with organizational policies, operational requirements, and payroll processing needs.

• Maintain configuration documentation, system standards, and change records.

• Support system access design, role-based security, and related controls.

Technical Troubleshooting

• Investigate and resolve complex data, system, configuration, and interface issues.

• Perform root cause analysis and recommend corrective actions.

• Coordinate technical issue resolution with Information Technology, vendors, and operational stakeholders.

• Monitor recurring issues and recommend system or process changes to reduce future errors.

• Support incident management and problem resolution activities

• Provide support; manage vendor support escalations; create and maintain knowledge base articles.

Integration and Data Management

• Support interfaces between payroll, workforce management, human resources, finance, and operational systems.

• Validate data transfers and integration functionality.

• Partner with HR, Payroll and Finance on technical infrastructure, data flow, and interface requirements.

• Support implementation of new integrations and technology solutions.

• Assist with data validation, conversion support, and system cleanup activities.

Testing and Change Management

• Participates in testing for upgrades, releases, enhancements, patches, configuration changes, and new functionality.

• Assists with development of testing plans, scripts, validation procedures, and testing documentation.

• Coordinate user acceptance testing activities with Payroll, Human Resources, IT, and operational leaders.

• Support production deployment and post-implementation review activities.

Other Duties

• Serve as the primary technical resource for payroll and workforce management, and with their vendors.

• Maintain technical issue logs, enhancement requests, testing results, and release documentation.

• Participate in prioritization and roadmap discussions.

• Support long-term workforce management technology planning, stabilization, and optimization.

• Provide technical recommendations to support leadership decision-making.

• Support workforce management stabilization and modernization initiatives.

• Provide guidance regarding reporting, system functionality, and technology utilization.

• Support special projects related to payroll, workforce management, productivity, and system optimization.

• Perform other related duties and special projects as assigned.

Required Qualifications

Education

• Bachelor degree in Information Systems, Business, Finance, Accounting, Computer Science, or related field; or equivalent combination of education and experience.

Experience

• Three+ years of payroll systems, workforce management systems, human resources information systems, or enterprise resource planning (ERP) systems experience.

• Experience with system configuration, reporting, analytics, testing, troubleshooting, and system implementations.

Preferred Qualifications

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